installing them picante

Topic Resolution: Resolved

- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  I bought this theme last week and i wanted to upload the theme but the theme doesn’t upload completely. It looks like files are missing in the theme could you please help me?
  
  louiydebruin
  louiydebruin PURCHASED SUPPORTED
  
  1 day ago Flag
  The package could not be installed. The theme does not have a style.css stylesheet. this is the error i get
  
  louiydebruin
  louiydebruin PURCHASED SUPPORTED
  
  1 day ago Flag
  https://help.market.envato.com/hc/en-us/articles/202821510
  Already tried this
  
  code-less
  code-less AUTHOR
  
  about 20 hours ago Flag
  Hello,
  
  Please open a ticket at https://codeless.co/support so our staff can install it for you.
  
  Let me know.
  
  Regards!
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  Is this the right way to open a ticket??
- 3 years, 9 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  I tried to instull, but still he same problem!
  no style.css stylesheet.
  
  I also tried picante child. when you activate the template als0 got a error.
  
  Can you install it for me please?
  
  Thanks!
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please share website url, wp-admin and ftp info (login/ passwords) and send using “private reply” .
  
  Thanks,
- 3 years, 9 months ago Louiy
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  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  please provide me ftp’s Password.
  Also clean up your WP Installtion and let me know.
  
  Thanks,
- 3 years, 9 months ago Louiy
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  This reply has been marked as private.
- 3 years, 9 months ago Louiy
  Participant
  
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  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  I have checked but when i activate the theme, it is giving me critical Error message.
  
  Do you have any other web hosting?
  
  Thanks,
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  Hi,
  
  I don’t have another web hosting. This is the email i get everytime
  I already talked about this with my host and the problem is the template Picante.
  I hope you can fix it. otherwise i have to look for another template. I rather not because i like this template very much.
  
  Thanks.
  ——————————————————————————
  
  Since WordPress 5.2, there is a built-in function that recognizes when a plugin or theme causes a fatal error on your site and notifies you with this automatic email.
  
  In this case, WordPress found a problem in your theme, Picante.
  
  First visit your site (http://groenrestaurant.nl/) and see if there are any visible problems. Then visit the page where the error was found (http://groenrestaurant.nl/wp-admin/themes.php?activated=true) and see if there are any visible problems.
  
  Please contact your host for assistance in further investigating this issue.
  
  In case your site appears to be broken and you cannot access the dashboard normally, WordPress now has a special “recovery mode”. This allows you to securely log into your dashboard to further investigate the problem.
  
  http://groenrestaurant.nl/wp-login.php?action=enter_recovery_mode&rm_token=V0QWwrLEkWzDUY3BU8R49B&rm_key=qnslwugQXd1kZYaTQuOaX7
  
  To keep your site safe, this link will expire in 1 day. Don’t worry about that, a new link will be sent to you when the problem recurs after the link has expired.
  
  If you need help with this issue, you may be asked for the following information:
  WordPress version 5.6
  Current theme: Picante (version 2.2)
  Current plugin: (version)
  PHP version 8.0.1
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  Hi
  
  I just installed another template, there were no problems and i could activate it withouth any errors
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  Sir, Picante theme is perfect and you can see forum or our sales page how many time we sold, i think so specific parametter or server config confilicting with it.
  
  is it possible to give me access to cpanel – or pehaps can you downgrade php version and give a try.
  
  Thanks,
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  Purchase Code is with your files, Download from Envato member area > download page.
  
  Demo: wp-admin > codless > home > setup wizard > Setup Now
  Click on it, you will have list of demos.
  
  Thanks
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  It works!
  
  Thanks for all your help!
  
  Kind regards
  Louiy
- 3 years, 9 months ago azam
  Keymaster
  
  You’re welcome :)
  
  If you like our theme and support, leave us a 5 star ratings on Themeforest, it’s very important for us :)
  
  https://themeforest.net/downloads
  
  Thank You so much
- 3 years, 9 months ago Louiy
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  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  Please check and let me know.
  
  I have downgraded the WP Bakery builder (Codeless Visual Composer Backend) to make it compatible with your site so don’t update it.
  Thanks.
- 3 years, 9 months ago Louiy
  Participant
  
  Expired
  
  This reply has been marked as private.
- 3 years, 9 months ago azam
  Keymaster
  
  Hi,
  It’s working on our end.
  Please make sure you cleared your website cache or there is no issue on your end.
- 3 years, 8 months ago Louiy
  Participant
  
  Expired
  
  Hi Azam
  
  The front-end editor of WP Bakery is not working. Can you make it work for me?
  
  Thanks!
  
  Louiy
- 3 years, 8 months ago azam
  Keymaster
  
  Louiy,
  did you updated the theme?
- 3 years, 7 months ago Louiy
  Participant
  
  Expired
  
  hi Azam
  
  No Because you told met not to update wp bakery
  the theme is up to date.
  the front-end editor didn’t work from the beginning on.
- 3 years, 7 months ago azam
  Keymaster
  
  Hi,
  As per our Dev. Team Here is new update:
  If you want to edit from front-end Use “Codeless Builder”
  and
  if you want to edit from back-end (wp-admin>pages) Use “Wp Bakery or Visual Composer”.
  
  It will work for you.
  
  Thanks,

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