Elementor Not Working - Can't Edit - Codeless Support Center

Elementor remake

- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  Hi,
  
  Love the theme so much! Wish I was able to edit it!
  
  I recently downloaded Remake and followed the steps over and over again when it came to installation. I followed the demo video until the Elementor plugin doesnt allow me to go any further. I have tried every possible solution offered and don’t know what else to do! My site is impresstheguest.com
  
  Best, Emma
  
  This topic was modified 4 years, 2 months ago by emma.gonz97.
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  Please share screen shot where you are facing problem and website URL, wp-admin, and FTP info (login/ passwords) and send using “private reply”.
  
  Thanks,
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  Can you please send us your website URL and FTP details so we can look after this issue?
  Thanks
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 2 months ago azam
  Keymaster
  
  Please tell me address of your website and ftp info you have got from web hosting company.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  It seems that you are activated the theme other than the codeless Remake theme. So could you allow us to activate the Remake theme so we can work on the issue?
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Yes!
- 4 years, 2 months ago azam
  Keymaster
  
  Could you please send us the FTP details you didn’t mention above and send using “private reply”.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  I thought I did, I don’t know where I can find that! Sorry I’m a beginner
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  It seems that all pages(made with elementor) are properly editing with elementor could you please tell me which page is causing issue while editing with elementor.
  
  Thanks,
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  well i need to import the data so I can have the templates all done for me – and I just did again and now my site is a black screen
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Okay i can now see – but it doesn’t let me edit any demo data pages
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Hello?
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  Every one is here and kindly supply us info as requested.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  Please do the followings:
  1. Take the backup of whole website.
  2. Allow me to reset whole website.
  3. I will re-install remake and let you know back.
  (Please advise which version you want to me install).
  
  Thanks,
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Thank you!
  
  Okay, I downloaded a backup and should be good to go! thanks so much.
  
  I would like the Hudson version installed.
  
  Emma
- 4 years, 2 months ago azam
  Keymaster
  
  Emma,
  
  I will get installed and let you know back.
  Hope you have provided complete Loing credentials earlier.
  
  Thanks.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Thank you so much, we’re very grateful!
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Hi, looking for an update – best, emma
- 4 years, 2 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Hi,
  
  How can I access all my old blog posts?
- 4 years, 2 months ago azam
  Keymaster
  
  Let me check…give me few hours.
  
  Thanks,
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Thank you
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  This reply has been marked as private.
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Honestly, I would like a refund. I have been patiently waiting for days and my site cannot be down any longer, we have lost a major audience and time. A few hours doesn’t mean the whole day and I would’ve appreciated more clarity. The only thing that has been done to the site is a reset which lost all my data. So please, if I can speak to someone in charge because I would like a full refund for this theme which I will never be able to use.
  
  Emma
- 4 years, 2 months ago emma.gonz97
  Participant
  
  Expired
  
  Please do not touch my site anymore
- 4 years, 2 months ago azam
  Keymaster
  
  Hi,
  1. we have asked to take the backup and you didnt mentioned you have old data.
  2. Data is available with us we can restore as well.
  3. We are here for you, please advise how you want to have it.
  
  Thanks,

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