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Hi,
Could you inform me about the associated domain and mail of mail purchase code please!
Thank you
Regards,
Hi,
Sorry to mention but you will get your purchase code form your downloads page in themeforest account. And obviously your domain and emails are your own so we don’t trace don’t things.
Thanks
Hi,
yes i know which is my purchase code, the problem is that i reset my website and when I try enter the purchase code and mail show error:
“Code is already registered for other domain”
The domain is the same as before.
Could you check it please.
Regards!
Hi,
Kindly, just send me your purchase code here and we will reset that for you. I hope you got it now ? Because once we reset, you will be able to use it again.
Thanks
Hi,
Kindly for any refund related queries you can put your all details under a refund request.
Thanks
Hi,
If so then you can open a refund request on theme forest with all details like you mentioned above with both purchase codes.
Thanks
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