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Fail to import Starter Sites

#specularimportimport themestarter sitestheme
    • 3 years, 1 month ago francescodl
      Participant

      Expired

      Hi,
      I bought your theme and registered it.

      When I go to import some of the starter sites, especially those with Elementor, I get an error message and it doesn’t let me import them. How can I solve?

    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      Please share your website URL, wp-admin, and FTP info (Username and password) and send me “using private reply” and also share
      screen shot where you are facing issue.

      Thanks,

    • 3 years, 1 month ago francescodl
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 1 month ago sacampbe
      Participant

      Expired

      Was there an answer to this? I am also having this issue.

    • 3 years, 1 month ago azam
      Keymaster

      @sacampbe
      i would like to request to you open a new thread if you are facing similar issue.

      Thanks,

    • 3 years, 1 month ago sacampbe
      Participant

      Expired

      Just made one, thanks.

    • 3 years, 1 month ago azam
      Keymaster

      @sacampbe
      Welcome

    • 3 years, 1 month ago azam
      Keymaster

      @francescodl
      Hi,
      Please share WP-Admin credentials (username, password) and FTP server info as well.

      Thanks,

      • 3 years, 1 month ago francescodl
        Participant

        Expired

        This reply has been marked as private.
    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      It seems there’s an incompatibility issue between the server PHP version and the Codeless Specular theme. Please downgrade your server PHP version from 8.0.16 to 7. x version.

      Thanks,

    • 3 years, 1 month ago francescodl
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      I’m getting the wrong password error while accessing your FTP account. Please share the right FTP credentials.
      Also, authorized me to install and edit the themes and plugins.

      Thanks,

      • 3 years, 1 month ago francescodl
        Participant

        Expired

        This reply has been marked as private.
    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      can you please try to import once again, my dev team there was error in communicating with server and it has been fixed and it should work now.

      Thanks,

    • 3 years, 1 month ago francescodl
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 1 month ago azam
      Keymaster

      Have you installed all necessary plug-ins?

    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      We respect your time and appreciate your trust in our products. We’re working hard to find the root cause.

      We’ve got the acknowledgment from our team that’s why we request you to please reset your site using the WP-Reset plugin and again try to import the Demo. Let us know the result.

      Thanks,

      • 3 years, 1 month ago francescodl
        Participant

        Expired

        This reply has been marked as private.
    • 3 years, 1 month ago azam
      Keymaster

      Hi,
      It seems there’s something causing compatibility or conflicting issue with your web server. However, we’ve sent an attachment email along with details to the higher management. We’ll test the Codeless Specular theme under the different server environments and will try to find the root cause and its optimal solution.

      Hopefully, It’ll be fixed ASAP.

      Thanks,

    • 3 years, 1 month ago francescodl
      Participant

      Expired

      This reply has been marked as private.
    • 3 years, 1 month ago sacampbe
      Participant

      Expired

      Hey, it is working now. Thank you!

    • 3 years, 1 month ago azam
      Keymaster

      Glad to know :)

    • 3 years, 1 month ago francescodl
      Participant

      Expired

      Thanks a lot! Now it’s working. Well done :) You are the best

    • 3 years, 1 month ago azam
      Keymaster

      You’re are welcome :)
      If you like our theme and support, leave us a 5-star rating on Themeforest, it’s very important for us :)
      https://themeforest.net/downloads

      Thank You so much

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