Hi,
Yes, you are on right place, we have received your request (ticket). Please share Error messages you are getting.

PS. Always take the backup of your website before updating anything.

Thanks,

Hi,
Please share your website URL, wp-admin, and FTP info (Username and password) and send me using “Set as private reply”.

Thanks,

May I know which plug-in you are trying to update?

Thanks,

Please Downgrade the Kirki Plug-in to 3.9.1 and let me know.

Thanks,

Does this is Cpanel Access you have provided me?

Please confirm.

Thanks,

Quick Question: are you using LayerSlider Plug-in?

Please confirm.

Thanks,