Internal Server Error

- 9 years, 10 months ago chipaila
  Participant
  
  Expired
  
  Hi
  
  I need help!! Can I have someone help me with installing the theme because every time I do, there’s an Internal Server Error. My hosting provider keeps telling me it’s because of the theme and that I need to install it properly but I don’t know what I am doing wrong. Please HELP! I will provide my site login details.
  
  Regards, Sam
- 9 years, 10 months ago chipaila
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  I will need your site url, so I can login.
  Let me know.
  
  Best regards!
  - 9 years, 10 months ago chipaila
    Participant
    
    Expired
    
    This reply has been marked as private.
- 9 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  I did the import of dummy data.
  
  Best regards!
  - 9 years, 10 months ago chipaila
    Participant
    
    Expired
    
    THANK YOU :-)
- 9 years, 10 months ago Damo
  Participant
  
  Expired
  
  I’m having similar internal 500 errors when I updated the theme via FTP …I have also tried updating the theme by replacing it via wordpress admin but it still keeps giving me the white screen of death!
- 9 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  Can you write your site credentials in a private reply, so I can give it a look?
  
  Best regards!
- 9 years, 10 months ago Damo
  Participant
  
  Expired
  
  This reply has been marked as private.
- 9 years, 10 months ago Damo
  Participant
  
  Expired
  
  Did you find any bugs in my installation? I still get an internal error message when I install the update …
- 9 years, 10 months ago Ruco
  Keymaster
  
  Hello,
  
  No, there wasn’t any error.
  Have you replaced theme’s folder in FTP? It is a server issue, contact your hosting provider.
  Let us know if you need further help.
  
  Best regards!