We bought Livecast WP template from themeforest and installed it into WP. But after installing the demo content the website isn’t showing the importance demo data. The Menu also doesnt seem to change/display correctly.
Could you please check our site if we provide the login details etc?
Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.
And also take a full backup of your site.
And also share the demo link that you have downloaded.
Thanks
Hello, our problem isn’t fixed and we’ve spent weeks trying to resolve issues. After we gave Codeless WP login details and our issue was fixed, someone else logged into WP and changed everything. We had to uninstall WP and reinstall everything again and we’re back to where we started where the Codeless WP template and plugins don’t work correctly and we have the same issues all over again. Your template should be plug-and-play and not have so many issues. We want a refund.
We sincerely apologize for the inconvenience you’ve experienced with our Codeless WP theme. Your satisfaction is of utmost importance to us, and we appreciate your patience as we work to address your concerns.
First and foremost, please rest assured that your privacy is a top priority for us. We take your data security seriously and have stringent measures in place to protect your information.
Regarding the issues you’ve encountered with the theme, we understand your frustration. Our Codeless WP theme is designed to be plug-and-play, and it typically works seamlessly for the majority of our users. However, we acknowledge that sometimes challenges arise, and we’re committed to resolving these issues for you.
It’s important to note that the problems you’re facing may be influenced by various factors, including your network configuration, server settings, or compatibility with other plugins or third-party software. To help you overcome these issues, we would like to offer our support and expertise to identify the root cause of the problems you’ve encountered and work towards a solution.
Kindly give us one more chance to help you out. Please let us know if you’d be willing to collaborate with us to pinpoint and rectify the issues. Our dedicated support team is ready to assist you in resolving any compatibility or configuration challenges you may be facing.
If, after our joint efforts, you find that the issues persist and you remain unsatisfied with our product, we will certainly consider your request for a refund. Our ultimate goal is to ensure your complete satisfaction with our products and services.
Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving the issues you’ve encountered.
Azam, you are playing games now. I emailed you about this at least a week ago – see previous threads above. If a client wants a refund because the product on offer does not live up to expectations as well as their WP being hacked after they were given access, you should issue one straight away. What kind of service are you running otherwise? Issue my refund or I will go to my bank and force the refund for not providing us with a good service. I’ve already asked nicely twice.
