Hi,
Kindly provide us your purchase code.
Thanks

Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.
And also take a full backup of your site.
And also share the demo link that you have downloaded.
Thanks

Hi,
Please try to use same purchase code and let me know.

Thanks,

Hi,
De-registeration done, please check and confirm.

Thanks,

Awesome