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Hey Guys,
My website https://twoblokestrading.com/ is using Livecast theme Version: 1.1
the site was normally working on outdated Elementor 3.6.4 version. but after updatign to the elementor 3.25.10 , A few blocks related to the theme and Codeless plugins stopped working ( this also got confirmed as cause of issue by elementor pro support )working homepage parts before the elementor/elementor pro update :
– ( featured shoss ) https://prnt.sc/XdxkXtioMydX
– ( meat the team ) https://prnt.sc/fK4m3UUc7yOOnot working hompepage parts after elementor update : https://prnt.sc/1S6wcsDQGCND
Please help us asap . I could provide with wp-admn logins if necessary
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Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.Thanks,
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Good Afternoon,
The same problem has with the website has happened again.
Please advise
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Thank you for contacting Elementor Technical Support. My name is Milorad, and I am a Tier 2 Customer Experience Engineer. I will assist you today with your support request.
I visited your website to check the issue, but unfortunately, we won’t be able to help you with this, as the widgets you used to build those sections are not part of the Elementor package.
As you can see in this screenshot: https://prnt.sc/qTl2NMyefuLw, those widgets come from 3rd party plugin called Codeless, so please try contacting plugin authors to check why this is happening with Elementor’s latest version and when they will be able to add compatibility and fix the issue. Also, they might be able to provide you with a workaround in case they cannot release plugin updates shortly.I’m sorry we couldn’t do more to help you with this issue, but supporting third-party plugins and features is out of our support scope: https://elementor.com/help/how-do-i-get-premium-support/. I hope you will find a solution with the plugin authors, so good luck with that.
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Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.Thanks,
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There is still issues on the site. On the home page the should be a carousel above Featured Shows for podcast episodes.
On the podcast page there is a missing widget in between the first & second section of the page, you can see the faint outline where it should be.
On the education page under best selling courses the carousel is missing.
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The issues are coming from the theme! The widgets & carousels are from your theme that are causing the issues.
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There is nowhere to add an attachment. How can I send a screenshot?
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I have uploaded the images. Please advise once this is fixed.
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The audio player is fixed however please see the other image on home page, the carousel slider is not working there should be 3 images in a slider, the slider is missing.
Also as seen on this screenshot the from the education page the caroussel is also missing under best selling courses.
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Both carousel issues are from the theme, they are not custom.
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Elementor advised the issue is with the theme not the plugin
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Hi,
Sir, the theme’s built-in plugin elementor and custom plugin are not compatible with another plugin, which is causing the carousel to not work.Thanks.
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