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Theme issues

    • 9 years, 7 months ago Mervyn_O
      Participant

      Expired

      <span style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>Hello,</span>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>We have too many issues that we have encountered working with your theme.</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>The issues are related with working in woocommerce:</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>1. When creating a product in woocommerce the Add Media, Add Product Gallery Images, Screen Options, Text tab of the editor and Link option are not working at all</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>2. When one of these options are clicked the whole page becomes unresponsive</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>All of our other websites are working perfectly with other themes on our hosting package which is Windows IIS 7. The hosting engineers found issues with the php files within your theme.</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>We are on a very tight deadline and we have nothing completed yet.</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>Please fix these issues by 12 p.m. today or we have no other choice than to request a refund.</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”></div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>Best regards,</div>
      <div style=”color: #222222; font-family: arial, sans-serif; font-size: small; line-height: normal;”>Emir Kobaslic</div>

    • 9 years, 7 months ago Mervyn_O
      Participant

      Expired

      Hello,

      We have too many issues that we have encountered working with your theme.

      The issues are related with working in woocommerce:

      1. When creating a product in woocommerce the Add Media, Add Product Gallery Images, Screen Options, Text tab of the editor and Link option are not working at all
      2. When one of these options are clicked the whole page becomes unresponsive

      All of our other websites are working perfectly with other themes on our hosting package which is Windows IIS 7. The hosting engineers found issues with the php files within your theme.
      We are on a very tight deadline and we have nothing completed yet.

      Please fix these issues by 12 p.m. today or we have no other choice than to request a refund.

      Best regards,
      Emir Kobaslic

    • 9 years, 7 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      The WooCommerce plugin is tested and works perfectly with our theme. Many other customers have used it and did not have any problem. There can be many reasons causing the issues in your site. I checked you other topics and you have server issues too.
      If you haven’t yet given up on Tower, then please send us your site’s credentials in a private reply. So we can give it a closer look.

      Ps: Please note that our working hours are from Monday to Friday, 9AM to 5PM (UTC +1:00). We always strive to answer your questions as soon as possible, but sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.

      Best regards!

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