{"id":4207,"date":"2015-05-30T10:11:27","date_gmt":"2015-05-30T10:11:27","guid":{"rendered":"http:\/\/codeless.co\/support\/?page_id=4207"},"modified":"2015-09-01T09:15:02","modified_gmt":"2015-09-01T09:15:02","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/support.codeless.co\/?page_id=4207","title":{"rendered":"Support Policy"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Thank you for purchasing one of our premium themes. In order that you get the most out of our support forum and make your experience better, we\u2019d like to advise you to read through the support policy on this page.<\/p>\n<div>\n<p><strong>Before asking questions<\/strong><\/p>\n<p>Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.<\/p>\n<p>Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.<\/p>\n<p><strong>What we support<\/strong><\/p>\n<p>Support covers getting setup, using features and general bugs\/issues with our themes\/plugins. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we\u2019d likely redirect you to external articles or support forums instead.<\/p>\n<p><strong>Customizations and 3rd Party Plugins<\/strong><\/p>\n<p>Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.<\/p>\n<p><strong>Support time<\/strong><\/p>\n<p>We are doing our best to answer your questions asap.<br \/>\nMonday to Friday, 9AM to 5PM (UTC +1:00).<\/p>\n<p>Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.<\/p>\n<p><strong>Supporting your items includes:<\/strong><\/p>\n<p>Responding to questions or problems regarding your item and its features<\/p>\n<p>Fixing bugs and reported issues<\/p>\n<p>Providing updates to ensure compatibility with new software versions<\/p>\n<p><strong>Item support does NOT include:<\/strong><\/p>\n<p>Customization and installation services<\/p>\n<p>Support for third party software and plug-ins<\/p>\n<p><strong>New Support policy<\/strong><\/p>\n<p>Please read more info <a href=\"https:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\">here<\/a>\u00a0or watch this <a href=\"https:\/\/www.youtube.com\/watch?v=LVRPJNc9rmw\" target=\"_blank\">video<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/LVRPJNc9rmw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>Thanks again for purchasing our themes, and see you in the forum!<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Thank you for purchasing one of our premium themes. 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