Forum Replies Created
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in reply to: Equal Height option missing from Visual Composer
Hello,
Please can you show us your site and FTP credentials so we can fix it for you?
Sorry for the inconvenience. We will fix soon the support badge, you will receive support.
Best regard!
in reply to: Reduce Distance Between Header Image and TextHello,
The distance between the image and OUR KEY PRODUCTS is the content distance which is the same for all the pages, you can change it at Tower -> Layout (container padding).
The distance between OUR KEY PRODUCTS and images of the products is the top padding of the row, Edit the row (in visual composer), select ‘Fullwidth background’ and add padding top and padding bottom.
Best regards!
in reply to: Activating doesn’t workHello,
Here are your opened tickets https://support.codeless.co/?bbp_user=2163&bbp_tops=1 You have only one opened ticket. Sorry for the inconvenience.
You can use the theme without activating. Maybe you have activated it one time, and it doesn’t allow to register again. It’s OK to use it this way.
Best regards!
in reply to: Responsive Logo Covered with Hamburger MenuHello,
Where have you entered the code? Make sure it’s at Customizer -> General -> Custom Codes -> Custom css code.
It it doesn’t work again, try to add ‘!important’ after each css style.
Best regards!
in reply to: Twitter – Tweet is inaccurateHello,
Please add these lines at custom css box:
footer .inner .widget_twitter ul li a {
width: auto;
}Best regards!
in reply to: Navigation / Header Style – errorHello,
I checked it on desktop and mobile and it look pretty fine, the header is sticky, the slider is behind the menu and the nav and socials colors are OK. Can you be more clear whats’ the issue? In what device are you checking?
Best regards!
in reply to: Single Page Site AchorsHello,
If you have other pages except the onepage, you should add the link in the menu in this format: https://yoursiteurl.com/#sec1, jot just the section id ‘#sec1’.
Try this and let us know.
Best regards!
in reply to: Vimeo Videos Won't PlayHello,
Please grand e admin access, I can’t access the builder.
Best regards!
in reply to: Main Menu DisappearsHello,
Please read this part of documentation on how to update theme:
https://codeless.co/folie/documentation/main.html#update-theme
Ans this article on how to update plugins (it’s about Visual Composer, but it’s the same thing):
Best regards!
in reply to: Website is very slow – effect of Specular theme?Hello,
There are many reasons a site is slow. In most of the cases, big images are the main reason. Try to compress the images. Have you installed third party plugins? Install only the ones you use.
There is a NOT FOUND font on your site, use another one, or fix it’s path.“Kollektif.ttf Failed to load resource: the server responded with a status of 404 (Not Found)”
Another cause may be your host provider.
Please test your site with some online tool to better understand the situations:
Also we recommend you to use a cache plugin.
Best regards!
in reply to: Registration HTTP ajax endpoint in wp-adminHello,
I checked it, it’s not been registered. I added your purchase code, it’s OK now, you can use the theme, it will request again to register, there’s no need to enter the registration code again.
Regards!
in reply to: Static Page '#1069' from the templateHello,
TO set the homepage go to Specular -> general Options and there select the home page you want.
All the pages you have created at at Pages. Check the trashed pages, maybe you have deleted it by mistake. If you want to copy the content, edit it (back-end) click ‘Classic Editor’. Copy all the shortcodes content. Go create a new page, click ‘Classic Editor’ and paste the content. Then click ‘Backend Editor’ button.
Best regards!
in reply to: Error with js composer after creating post gridHello,
Please can you fill in your site credentials at your profile so I can check it? What Visual Composer version do you have?
Ps. Sorry about the ‘expired’ badge, we have and issue for the moment updating the support period item on our forum, we will fix it asap.
Best regard!
in reply to: Responsive Logo Covered with Hamburger MenuHello,
Please add the code at Custom Css Box:
@media (max-width: 480px){ #logo img { height: 30px; left: -10px; top: 45px; } }Best regards!
in reply to: Top Menu LineHello,
Go to Tower -> Header Options and set there the header shadow or header bottom border.
Let us know if you need further help.
Best regards!