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Forum Replies Created

  • 7 years, 4 months ago Ruco
    Keymaster
    in reply to: Frozen at downloading dummy template

    Hello,

    I have just installed the demo manually. I have see the your problem is caused by your hosting account. I think the problem is one of these variables:

    max_execution_time
    max_input_time

    Please contact your hosting account to increase the value of the previous variables.

    Let us know.

    Reagards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Embedded Spotify

    Hello,

    You can also use socicon font: https://www.socicon.com/chart.php and install it. You have only to load the font on theme header.php file and call the font from the style.css like in the tutorial here: https://www.socicon.com/how.php

    Create a child theme and in the header.php load the font :

    <link rel="stylesheet" href="https://d1azc1qln24ryf.cloudfront.net/114779/Socicon/style-cf.css?9ukd8d">

    Also into the style.css on the child theme add the css code you will find here:
    https://www.socicon.com/how.php

    You can add the icon simply by using Custom code element and add the icon:
    <i class="socicon-spotify">

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Hover box on mobile

    Hello,

    This is issue is caused by the WpBakery Visual Composer and persist only on IOS devices. Please try to edit the file /js_composer/includes/templates/vc_hoverbox.php file and add the onlick=”void(0)” like in the images below:

    https://imgur.com/a/PzSbl8V

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Frozen at downloading dummy template

    Hello,

    Please send to us your wp creds so we can login and check it for you. The creds and online link can be send through private reply or profile details.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Hover box on mobile

    Hello,

    Please try to add this custom css box into Specular Custom Css Box:

    .vc-hoverbox-block, .vc-hoverbox-block-inner * { backface-visibility: hidden !important; -webkit-backface-visibility: hidden !important; }

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Services display

    Hello,

    You have to add the element called services. There you have the option to customize the services.

    Please try to use Codeless Builder that can be accessed through Appearances > Customize.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Import Template Dummy Content Frozen

    Hello,

    Please send your online link wp creds. So we can login and find the issue.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Import Template Dummy Content Frozen
    This reply has been marked as private.
    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Javacript conflict with isotope.js

    Hello,

    Specular use mixitup and not isotope.js so you can update it without any problem.

    We are working to launch a big update soon.

    Let us know if you need any further help.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Layout of elements on mobile devices

    Hello Mike,

    Yes this can be done with a custom css. Please add a div id to the Visual Row. So we can style it for the responsive mode.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Layout of Fragrancia, Visual, etc elements

    Hello,

    You have to edit the Row and set the Padding top and padding bottom 0px. Also keep in mind to set the Full Width Content.

    If you can’t do it for yourself, send to us your wp creds through the user profile details.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Color switch not working in WOO element

    Hello,

    Please can you add your wp creds into your user profile details, so we can fix it for you.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Shopping Cart Errors
    This reply has been marked as private.
    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Cart icon does not show up

    Hello,

    We have removed the cart from the products with variation by default. Because clients can select the product variation and after that add the product to the cart. If we adding the cart function the clients suddenly can add a product with desired color but with an default size not the exact one. For example if you want an S size the default can be M. So some order can be in a wrong size or color.

    Anyway if you want to add this feature share in your profile details you wp creds so we can activate the cart on the product over.

    Let us know.

    Regards!

    7 years, 4 months ago Ruco
    Keymaster
    in reply to: Variable product selection unable to add to Cart

    Hello,

    I’m sorry but i can’t login into your WordPress dashboard: https://test.vaultboardshop.com/wp-login.php

    Please try to set default values for the variation. I think this is the cause of the problem you.
    https://imgur.com/a/wd1UxzE

    Set a default value for the variation.

    Let me know.

    Regards!

Viewing 15 posts - 481 through 495 (of 3,073 total)
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