I am NOT requesting my refund based on changing my mind. Your theme install is having issue after issue with installation. I have found a superior theme that DOES NOT have ANY issues – in fact, one install and the theme worked. I tried over 30 TIMES to install your theme. If I’m having this many issues right away, why would I use your theme going forward? In addition, your customer service takes you over 1 day per response!!!
Based on the Refund policy, If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.I have found a much better.
There is some sort of issue with WooCommerce and the Slider plugin that you have bundled with your theme. When the WooCommerce plugin works, the Slider does not. When the slider works, the WooCommerce plugin does not.
There are a ton of bugs, and if there are this many red flags and frustrations right now, I do not want to use your theme.
In addition, it is taking you almost 24 hours to respond to each message, which is incredibly frustrating.
The login credentials should now be working. I imported the demo with images (as well as without images). I have literally tried to upload the theme over 30 times, different ways, and each time there have been bugs that have presented each time I uploaded.
When I have WooCommerce plugin first, the slider does not work.
When I do not have WooCommerce plugin first, the slider works (sometimes) but the WooCommerce and products do not work (even when I then install the WooCommerce plugin thereafter).
I just filled in the profile data for you. I do not have FTP URL, FTP password. Please let me know whether the data I filled in is sufficient for you to look into the issue.
Thanks,
Matt
This reply was modified 9 years, 3 months ago by matlr06.
