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Forum Replies Created

  • 7 years, 9 months ago Mirela
    Participant
    in reply to: Theme update

    Hello,

    Normally there should not be any problem updating theme as long as you have not made any changes direct to theme files.
    If you had, these changes will be overwritten and lost.

    I can suggest you to update theme from the ftp in the future. Just go to wp-content/themes from a ftp account. Upload the new theme version, overwritting the old one. You can keep a backup of old files by simply renaming the old theme and then upload the new version.

    **Saving backups is always recommended!

    -Or update theme using Envato Market plugin.

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: favicon

    Hello,

    Is child theme active at the moment? Did you made any changes of code in the child theme? Please try activating parent theme and see if favicon shows up.
    If it does, then another code in your child theme is changing it (taking priority).

    Let me know how it goes.
    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Header disappears into menu after text edit in WP
    This reply has been marked as private.
    7 years, 9 months ago Mirela
    Participant
    in reply to: top header content on smartphone

    Hello,

    Try adding this css too inside the @media (max-width: 480px) rule:

    .top_nav .row-fluid .span6 {
        min-height: 3px !important;
    }

    Result screenshot: https://postimg.cc/image/achnfmxyf/

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Theme update

    Hello,

    I logged in but apart from the menu not being assigned in Appearance > Menus, i do not see any other issue. Nor any error notice.
    Did you manage to fix them?

    Let me know.
    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Folie – add back to top button

    Hello,

    If wordpress dashboard is not letting you edit files, you can always access them from a ftp account. If you do not have one, ask you host provider to create one for you.

    The functions can be added at the end of code in file functions.php. Before the last closing ?>

    Let us know.
    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Portfolio Pagination and Disappearing Page Titles

    Hello,

    1-I checked the portfoli page and all years appear to have items and showing up ok. See screenshot: https://postimg.cc/image/ob0kmt67r/
    Is this not correct?

    2-Technically this should not happen. I check on our side and the title show up again after scrolling up. In your page too, the opacity of the element goes to 1, as it should. However i was able to fix your case by setting ON the subtitle too. In page’s General Settings > Page Header Options > Subtitle for this page. Just left the sub-title empty.
    Please clear cache and refresh page. The title pop-up again after scroll.

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Codeless Builder ignores header

    Hello,

    You must have set up transparent header. Please go to Customize > Page Options > Header Over Content (Transparent), set the transparency OFF. (screenshot)
    If this doe not fix it, send me some wp credentials in a private reply. So i can give it a closer look.

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Quick view is not working in mobile

    Hello,

    Please add this code into your custom css box:

    .woocommerce div.product form.cart {
        display: block !important;
    }

    Result screenshot: https://postimg.cc/image/rybqfi753/

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Woocommere Handel Category Images Huge

    Hello,

    Sorry but i don’t understand the issue. I checked the number of products per category (screenshot) and all items are showing up in each category in shop page.

    What do you need to fix here?
    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Add to Cart button translation swaps after press to add to cart

    Hello,

    This is a button that uses js to send information from one action to another file. Are you using a translation plugin to translate site? I need to check the configuration of it.

    If you are translating the site directly from theme files (**Not recommended as it will prevent you from taking future theme updates, which are very important!), then the given string can be found in these files inside theme folder:
    functions.php
    \includes\codeless_customizer\codeless_options\shop.php
    \js\codeless-main.js
    \woocommerce\single-product\add-to-cart\external.php
    \woocommerce\single-product\add-to-cart\grouped.php
    \woocommerce\single-product\add-to-cart\simple.php
    \woocommerce\wishlist-view.php

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Add to Cart button translation swaps after press to add to cart

    Hello,

    Can you please post some valid wp credentials in your profile data? So we can give it a closer look.

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Theme update

    hello,

    I can give a look into it. Please add some ftp credentials too in your profile data.

    Thanks!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Quick view is not working in mobile

    Hello,

    Are you referring to this: https://postimg.cc/image/txw0hpimf/
    if yes, sorry but this is theme’s default style. Changing it to your wish is a personal customization, not included in support service.

    -As mentioned, we are aware of the Quick View in mobile and are working on it. You will be notified for every news.

    Best regards!

    7 years, 9 months ago Mirela
    Participant
    in reply to: Profile wrongly states "Expired" although I extended my support

    Hello,

    Yes, this is due to an internal server issue. We will update all support statuses as soon as we can.
    In the mean time you will be getting all support you need.

    For more, please read our Support Policy.

    Best regards!

Viewing 15 posts - 2,446 through 2,460 (of 12,542 total)
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