Forum Replies Created
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in reply to: Outdated theme
Hello,
The purchase code of theme can not be used for it’s included plugins.
We have purchased extended licenses for all included plugins. This means they can be used by any one purchasing our theme as long as they use the version included in theme folder. To use them, just install plugin from Plugins menu and activate again from the Plugins menu. This is enough to use the sliders normally. There is no need to activate it in the slider’s options.
The only restriction of this type of licence is that you can not update it on your own terms.
The rules of the marketplace don’t allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in almost every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
You are free to make the choice that best fits your needs.Read this article on how to update plugins from theme: https://support.codeless.co/?ht_kb=visual-composer-update
Best regards!
in reply to: Custom link on images not workingHello,
Please go to file wp-content\themes\handel\includes\codeless_builder\shortcodes\cl_media.php using a ftp account or your cpanel account. Replace all code with the given here: https://codeshare.io/5vPjYk
Or download file here: https://jmp.sh/6nU58Kq (in case link expires)Save changes. Let us know.
Best regards!
in reply to: Sub Menu Active Item ColorHello,
Yes, add this code into your custom css box to make the current active sub-menu item font color white:
nav li.current-menu-item > a { color: white !important; }Keep in mind that the drop-down menu font is styled in General Options > Header Options > Dropdown Options & Mobile Menu.
Let us know.Best regards!
in reply to: WPBakery Visual Composer Updating (License) ErrorHello,
You can not update on your own with this type of license.
See, we have purchased an extended license for Visual Composer plugin. The extended license means, we can include it into our theme and everyone purchasing theme can use it free of charge.
But, you can not update plugin on your own. You need to wait for us to update it and include the new version in the theme.
The rules of the marketplace do not allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in almost every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
You are free to make the choice that best fits your needs.Best regards!
in reply to: codeless builder stuck on loadingHello,
This is a WordPress 4.9, related issue. We are already aware of it and have already updated theme to fix the bug. We are releasing a theme update today. Please wait for it and update theme as soon as you get the notification. The updated theme is compatible and has no issues with the major changes of WP 4.9.
Let us know if you have any more issues after it.Best regards!
in reply to: Codeless Builder is loading to infinityHello,
This is a WordPress 4.9, related issue. We are already aware of it and have already updated theme to fix the bug. We are releasing a theme update today. Please wait for it and update theme as soon as you get the notification. The updated theme is compatible and has no issues with the major changes of WP 4.9.
Let us know if you have any more issues after it.Best regards!
in reply to: CUSTOMİZE PAGE & OPTIONS | ErrorHello,
Did you update your WordPress to the latest version? We are releasing a theme update today. Please wait for it and update theme as soon as you get the notification. We have updated theme to fit the major changes of WP 4.9.
Let us know if you have any more issues after it.Best regards!
in reply to: Visual Builder NotWorking after WordPress UpdateHello,
Which Visual Composer version do you have installed? Can you please enable the credentials in your profile data? So we can give this a closer look.
Thanks!
in reply to: Codeless Builder not loadHello,
The update is on it’s way! It will be available for download sometime today. You will be notified when it’s ready for download.
Please look forward to it.Best regards!
Hello,
I have already notified the developers. We will take a closer look on it for the upcoming theme update and improve the mobile experience of the button.
Thank you for noticing it and letting us know. Please let me know if there is anything else i can do for you for the moment being.
Best regards!
in reply to: Configuration Item QuestionsHello,
Yes, sure. But this will affect the image, so better replace the image shrinking code to this:
.single_portfolio_container .row-fluid .span9 { width: 60% !important; } .single_portfolio_container .row-fluid .span3 { width: 35% !important; }Change the values to your wish. This would be the result with the above values: https://postimg.org/image/msgosw2wr/
Best regards!
in reply to: Video FileHello,
This is wordpress related customization. If you can not edit the WP files to achieve what you need, than just upload the video manually into your server using a ftp account or cpanel. Then copy the url of it in the “Video link” option of your Video Player Settigns.
Let us know.
Best regards!
in reply to: Cannot View Second Page of PortfolioHello,
Please set the permalinks to “Post name” structure. Save changes and refresh page.
See screenshot: https://postimg.org/image/s8ur9h9gr/-The transit in the demo, is the lightbox effect. You can add it in the media element options. What element are you using? Can you send us some valid wp credentials in a private reply? So we can check if the configuration is set up correctly.
Let us know.Best regards!
in reply to: Portfolio Image QualityHello,
Can i see a link of the portfolio page? Please enable again the credentials added in your profile data. So we can give this a closer look.
Thanks!