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Visual Builder only works in front end view and things like inserting tabs is not working in frontend view. Backend editor is not saving the building blocks. This happened as exactly after updating to the latest WordPress update completion.
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Hello,
Which Visual Composer version do you have installed? Can you please enable the credentials in your profile data? So we can give this a closer look.
Thanks!
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Hello,
I made a test page and i could add/remove/save changes without any problem in backend or frontend. Please know that tabs and accordions are deprecated elements (old elements) meant to be removed.
Can you show a page where you have problem saving changes?
The Visual Composer version you have running is fully compatible with theme. However, there is a theme update in the works and will soon be released. We will update visual composer to it’s current version in the update.
-Please know that we reply to topics according to their arrival time, the oldest first. We’ll get back to you asap. But please keep in mind timezone differences while waiting for a reply. Read more regarding our support policy here: https://support.codeless.co/?page_id=4207Thank you!
- This reply was modified 6 years, 4 months ago by Mirela.
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I switched to Google Chrome from Firefox and its working, although a little annoying, every time I save a block or anything the screen jumps to the bottom of the page, but at least I can edit
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Hello,
We tested with Firefox browser as well and had no problem. We use chrome as main browser and such jump does not happen. Please make sure to have your browser up to date and that there are no additional add-ons installed that can affect the page’s normal work flow.
Soon a new theme update will be released with the Visual Composer and all other plugins updated. You will be notified via email. Also the Envato Market plugin will show up the notification of new theme version.
For now, i am marking this topic as resolved.
Let us know if any of these situations persist by then.Best regards!
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I am still having major issues with the Visual Builder, it definitely is broken for the latest FireFox after upgrading to the latest version of WordPress. Also in chrom it jumps to bottom of screen everytime I add anything with the builder. I have tested it by setting up other installations to check. Any idea when the releases for updates will be ready?
- This reply was modified 6 years, 4 months ago by estar.
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I installed it and it looked like an older version, I updated it to 5.2, problem persists in Firefox and Chrome. I want to renew my support but I am nervous as this is a complete pain in the but?
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I am having the same problems in Firefox and Chrome.
After some research i belive this should be fixed in Visual Builder version 5.4.2 +
Hope the theme update comes soon with the updated visual builder.
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Hello,
@estar and @Ninedegrees,
You have many third party plugins installed in your site. Please deactivate them and try again. We have already tested the current theme with the latest WordPress 4.9.1, Visual composer 5.2 and PHP 7.0 and such issue does not happen.
Please make sure to have your browser updated and deactivate any add-ons installed in it.
We will soon update theme and of course all of it’s included plugins not only VC. But even withe current versions, this is an issue that is not present on our side.
Let us know how it goes.Best regards!
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I am a web designer, I require my plugins end extensions. This issue only happens with the latest version of WordPress. I will do a standalone site that is completely empty with just the theme and see if the problem persists for testing purpose.
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So I installed this theme on a blank WordPress installation (latest Version), reset my firefox to standard – no extensions or anything. And the problem persists. Can you please take my problem seriously now and stop blaming things that clearly is not the problem????
Firefox 57.0 (64-bit)
Below you can see the screen I get when adding a page, I click text block, it adds the column but does not remove the initial you have blank page…. message, nor can it save.
This removes almost all the functionality this theme offers in terms of page management in FireFox and it jumps in Chrome making it very annoying to use.
Please take my word for it now and lets try get this theme repaired, I love this theme and dont want to abandon using it due to this.
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Hello,
Can you provide some wp credentials to login into the testing site? So we can give it a closer look.
Thanks!
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Hey,
That’s great! I am marking this ticket as resolved. Please open new ticket if you need further help.
Best regards!
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