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Forum Replies Created

  • 8 years, 9 months ago Mirela
    Participant
    in reply to: LayerSlider WP failed installation

    Hello,

    We have tested this and the file installs successfully. Did you replace the previous file or did you install it directly?
    Please try again by installing the slider zip file directly from Plugins > Add New.
    If you need help, send us some valid wp credentials in a private reply. We can install it for you.
    Let us know.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Cannot import dummy content

    Hello,

    The wordpress login info is needed in order to install dummy data. Not the ftp.
    Please send them to us in a private reply. or add them into your profile data.
    Read this article for more information.

    What demo do you wish to import?

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Activation issue
    This reply has been marked as private.
    8 years, 9 months ago Mirela
    Participant
    in reply to: nav menu issues when resize browser window

    Hello,

    Yes, wordpress credentials are enough. I edited the previous code to this:

    @media (max-width: 1150px){
    nav .menu > li {
        margin-right: -10px !important;
        margin-left: -10px !important;
    }}

    Please clear cache and refresh pages to see the difference.
    Let us know.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: nav menu issues when resize browser window

    Hello,

    Please send us your wp credentials in a private reply. We can fix this for you.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Codeless Slider disappears in mobile view

    Hello,

    please make sure to have set up a height for the slider in the page’s General Settings > Slider options (screenshot).
    If a height value is not set up here, the slider will not show in mobile.

    Let us know.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Tower Theme Not Updating – woocommerce out of date

    Hello,

    The included woocommerce files have no issue working for the current version of theme. We will update the files in the next theme update.

    Let us know if you have any issue other than the version number in Woocommerce > Status.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: How to reactivate my purchase

    Hello,

    We have removed the purchase code from the database. You may continue registering it again.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Demo Content

    Hello,

    Did you try to import multiple times? The double menu items happen only if you import dummy data more than one time.
    However i see your dummy data has been imported with success. The pages have all the elements. Like this page: https://seocod.staging.wpengine.com/?page_id=28

    You can remove the additional menu items and edit out to your need the menu in Appearance > Menus.

    -We will check the plugins asap and push an urgent update if needed.

    Let us know if you help with anything else in the site.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: nav menu issues when resize browser window

    Hello,

    This happens because the header width has gotten smaller than the menu width and therefore it will slide down. To avoid this, either reduce the menu items padding and margin in General Options > Header Options > Menu Options, or reduce them using custom css, for only this screen width.
    Example:

    @media (max-width: 1024px){
    nav .menu > li {
        margin-right: -10px !important;
        margin-left: -10px !important;
    }}

    Result screenshot: https://postimg.org/image/82piloo1x/

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Revolution Slider and LayerSlider WP not updating

    Hello,


    @cathleenlewis
    , we have already responded you regarding this in this topic of yours: https://support.codeless.co/?topic=layerslider-wp-failed-installation

    Please keep up the issue in your topic.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: Downloading Tower Theme's latest version
    This reply has been marked as private.
    8 years, 9 months ago Mirela
    Participant
    in reply to: Cannot import dummy content

    Hello,

    Sorry i checked now your profile and i see you have purchased Folie theme. Since this is Specular theme forum, i assumed the issue was regarding this theme.

    Do you have any other plugins installed? Please deactivate all of them before importing. If you send us your wp and ftp credentials in a private reply, we can check this up close and fix it.

    Let us know.

    Best regards!

    8 years, 9 months ago Mirela
    Participant
    in reply to: LayerSlider WP failed installation
    This reply has been marked as private.
    8 years, 9 months ago Mirela
    Participant
    in reply to: Downloading Tower Theme's latest version

    Hello,

    You need to download it from Envato. Login to your account and go to “Downloads”. Find the Tower theme purchase and download files again. They are always the latest uploaded version.

    Best regards!

Viewing 15 posts - 5,056 through 5,070 (of 12,542 total)
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