@nwfward,
What theme version do you have? What wordpress? Please open up a new ticket and send us your wp and ftp credentials in a private reply.
@TimJansen,
Can you please be more specific? I don’t see any difference from both site’s (except the “ONE STOP SHOPPING // SERVICES” background image).
Let us know.
Yes, this is basically the logic after it. In case it does not make any difference to your site, then you should check that the right css class has been selected or add !important to the attribute for it to take precedence.
1-The Top Header Area is empty. Did you add any widget to it? Go to Appearance > Widgets and add the socials widget to Top Header Left/Right area.
2-Please download the latest theme version and update. This issue is due to the latest changes of woocommerce and it is fixed in the last theme release (vs 2)
3-Same as the socials, you have to add the Widget Shortcode to it.
Let us know.
You are making this a bit hard to find the issue here. The access rights for the test user are limited. I have no idea of the plugins you are using. I didn’t get a response on this: Do you have any membership plugin set on?
As i previously said, this situation does not happen on our side so it is something external causing it.
Having disabled all plugins for a limited time (ex: 30 minutes) will not necessarily fix the issue even if one of them is really the culprit. Some plugins make changes to theme files when they are installed/activated and some of these changes do not reverse back if you disable the plugin.
Please disable plugins; update theme files with a fresh copy (download from your Envato account); enable plugins one at a time.
PS: make sure to save a backup of your theme files in case you have made direct changes to them.
I clicked on the search button and it opened the search field to write (screenshot). Do you mind being more clear on your question? So we can understand better and fix whatever the issue, faster.
@wpnoob,
Please go to file vc_templates\recent_news.php and find this line: $output .= '<dt><img src="'.esc_url(codeless_image_by_id(get_post_thumbnail_id(), 'blog_grid', 'url')).'" alt=""></dt>';
Yes, every code edit or added in file style.css will be lost if a theme update is taken. The update overwrites all theme files. You have the option to add custom css code from General Options > Custom CSS . Any code pasted here will not be lost even if you update theme in the future.
The Custom JS code box is already activated even if you are using a child theme. Find it in General Options > Tracking Code / Custom CSS / Custom JS.
Let us know.
You do NOT have to pay for any of the theme’s updates. The update has important changes so it is always recommended to take it. But it is not obligatory.
To get a copy of it, please go to your Envato account and download theme files just like you did the first time.
Read more on how to update theme in our documentation. Read this article for Visual Composer update as well.
This is caused by a custom code. If you have not added it, then some plugin may be generated it. Please add this code into your custom css box to remove it:
Can you please send a link where is this happening? So we can get a more clear picture of it. Did you import dummy data? The import process overwrites all current theme options/settings. So the previous pages may have been lost. What theme did you had when first created these pages?
Changing the name of wordpress page’s (not files) does not affect theme.
Did you install all required plugins after theme activation?
Please send us your wp credentials in a private reply. So we can give it a closer look.
Best regards!
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