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  • 4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Hello
    Of course, always done. I receive the reports and verify them. These problems have arisen since using your theme. In addition to frequently having the outdated version of the WPBakery Page Builder plugin now there is this very annoying error as it is right on the homepage.
    Each time my team has to install those two plug-ins.

    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Hello,
    The correct page is the Home Page.
    It works for us too today and we haven’t done anything, no updates or anything else. I rewrote just because my colleague had noticed the problem again but there were no plug-ins to update. It almost looks like something related to the cache at this point.

    Thanks

    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site
    This reply has been marked as private.
    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Hello
    The problem is there again. Now I haven’t reloaded the two plugins to show you the problem.
    Let me know what tests we can also do together.

    Thank you

    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site
    This reply has been marked as private.
    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Is it possible to have the zip that solve these problems again?
    Thanks

    4 years, 1 month ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Hello, the same problem was encountered again. The home of natisoft.it is broken again. You give us zip files to download and install but with each new version of SPECULAR the problem comes back.

    4 years, 5 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Nothing, every now and then the page no longer goes and to date it has always been enough to update the plug-ins.

    4 years, 5 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Good morning,
    We continue to have problems with the template.
    Now the problem is only in the Home Page for both supported languages (Italian and English).
    We always keep the plug-ins up to date apart from WPBakery Page Builder that we always have to wait for the Template update.

    How can we solve this?

    4 years, 6 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Downloaded the files and uploaded to WordPress. We hope well. Thanks in the quick help

    4 years, 6 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Yes, right.

    I had opened tickets when the problem arose for the first time.
    Today we noticed the same problem but the usual procedures didn’t work. Fortunately I found the .zip that was provided to us and only by reloading it all went well.

    Why does all this happen?
    We cannot check the correct status of the site on a daily basis.

    4 years, 6 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Found the plugin again. It was already active. I had to reload it to fix the usual error. Why does this happen?
    I can’t check every day if the site is broken or not

    4 years, 6 months ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Hello, can you return the plugin via wetransfer.com?
    The site broke again and we no longer find the plugin in the list of those present on WordPress

    5 years ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    Theme updated.
    The indicated plug-in has been loaded and activated.

    Now everything is back as before.

    Thanks for the support

    5 years ago natisoft
    Participant
    in reply to: Latest Secular version breaks the site

    How do i install it?

    If I try to update the WPBakery Page Builder plugin it tells me I’m unlicensed and if I update the theme the site explodes.

    Do I update the theme and then with the new version of WPBakery Page Builder also look for this functionality in its settings?

Viewing 15 posts - 1 through 15 (of 35 total)
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