Latest Secular version breaks the site

- 3 years, 6 months ago natisoft
  Participant
  Hello, as soon as I update the template, the site stops working. Why?
  
  I also have photos showing this:
  https://www.natisoft.it/websitewp/wp-content/uploads/2021/05/error.png
  
  This topic was modified 3 years, 6 months ago by natisoft.
  
  This topic was modified 3 years, 6 months ago by natisoft.
- 3 years, 6 months ago Akram
  Keymaster
  
  Hi,
  
  Do you mean once you update theme it breaks ? Or you are getting any sort of error can you please be more specific ?
  
  Thanks
- 3 years, 6 months ago Akram
  Keymaster
  
  Hi,
  
  Do you mean once you update theme it breaks ? Or you are getting any sort of error can you please be more specific ?
  
  Thanks
- 3 years, 6 months ago natisoft
  Participant
  
  Dashboard> Appearance> Themes
  
  On the active theme (Specular), Update Now
  
  After doing that the site breaks down. See attached photo in the first message.
  
  Thank you
- 3 years, 6 months ago Akram
  Keymaster
  
  Hi,
  
  Well that image shows 404 error. Did your updated theme and it finished properly or you got any error ? If it updated properly have you tried by flushing your permalinks ?
  
  Kindly clarify.
  
  Thanks
- 3 years, 6 months ago natisoft
  Participant
  
  We followed these instructions, are they correct?
  
  How to Refresh / Flush WordPress Permalinks?
  Step 1: In the WordPress admin area, go to “Settings > Permalinks”
  Step 2: Click “Save Changes”
  Step 3: Permalinks and rewrite rules are flushed.
  
  After doing that we updated the theme again and it still breaks (as in the image).
  
  The pages were built with the WPBakery Page Builder plugin. With the new version of the theme we do not seem to interpret the code correctly.
  
  Thanks
- 3 years, 6 months ago Akram
  Keymaster
  
  Hi,
  
  In latest version you can install wp bakery backwards compatibility plugin as well to make it work properly.
  
  Let me know if you have done this or not ?
  
  Thanks
- 3 years, 6 months ago natisoft
  Participant
  
  How do i install it?
  
  If I try to update the WPBakery Page Builder plugin it tells me I’m unlicensed and if I update the theme the site explodes.
  
  Do I update the theme and then with the new version of WPBakery Page Builder also look for this functionality in its settings?
- 3 years, 5 months ago Akram
  Keymaster
  
  This reply has been marked as private.
- 3 years, 5 months ago natisoft
  Participant
  
  Theme updated.
  The indicated plug-in has been loaded and activated.
  
  Now everything is back as before.
  
  Thanks for the support
- 3 years, 5 months ago Akram
  Keymaster
  
  Hi,
  
  I am glad to hear that your website is working fine now. If ever anything needed from our side let us know ?
  
  Thanks
- 2 years, 11 months ago natisoft
  Participant
  
  Hello, can you return the plugin via wetransfer.com?
  The site broke again and we no longer find the plugin in the list of those present on WordPress
- 2 years, 11 months ago natisoft
  Participant
  
  Found the plugin again. It was already active. I had to reload it to fix the usual error. Why does this happen?
  I can’t check every day if the site is broken or not
- 2 years, 11 months ago azam
  Keymaster
  
  Are you talking about Wp bakery plug-in?
  
  Please confirm.
- 2 years, 11 months ago natisoft
  Participant
  
  Yes, right.
  
  I had opened tickets when the problem arose for the first time.
  Today we noticed the same problem but the usual procedures didn’t work. Fortunately I found the .zip that was provided to us and only by reloading it all went well.
  
  Why does all this happen?
  We cannot check the correct status of the site on a daily basis.
- 2 years, 11 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 2 years, 11 months ago natisoft
  Participant
  
  Downloaded the files and uploaded to WordPress. We hope well. Thanks in the quick help
- 2 years, 11 months ago azam
  Keymaster
  
  Welcome!
- 2 years, 10 months ago natisoft
  Participant
  
  Good morning,
  We continue to have problems with the template.
  Now the problem is only in the Home Page for both supported languages (Italian and English).
  We always keep the plug-ins up to date apart from WPBakery Page Builder that we always have to wait for the Template update.
  
  How can we solve this?
- 2 years, 10 months ago azam
  Keymaster
  
  Hi,
  Can you enlist, what changes you’ve made recently?
  
  Thanks,
- 2 years, 10 months ago natisoft
  Participant
  
  Nothing, every now and then the page no longer goes and to date it has always been enough to update the plug-ins.
- 2 years, 10 months ago azam
  Keymaster
  
  Hi,
  Did you’ve any recent working backup of your site? If yes, restore your site to that previous version.
  
  P.S: We always recommend keeping a backup of your site before updating theme/core plugins. Moreover, third-party plugins not always be a good choice. Review the comments and compatibility of the plugin to your WordPress version before installing it.
  
  Thanks,
- 2 years, 7 months ago natisoft
  Participant
  
  Hello, the same problem was encountered again. The home of natisoft.it is broken again. You give us zip files to download and install but with each new version of SPECULAR the problem comes back.
- 2 years, 7 months ago natisoft
  Participant
  
  Is it possible to have the zip that solve these problems again?
  Thanks
- 2 years, 7 months ago azam
  Keymaster
  
  Hi,
  I’ve gone through all pages of your site(linked in the menu) and was unable to find any of the broken code errors. Currently, your homepage displaying pretty fine on my end.
  
  Please make sure that your site’s server PHP version should be 7. x. Also, you can try deactivating all the third-party plugins and activating them one by one if the issue still persists.
  
  You can also use one of these methods on your end to find the root cause.
  
  Thanks,
- 2 years, 7 months ago natisoft
  Participant
  
  This reply has been marked as private.
- 2 years, 6 months ago azam
  Keymaster
  
  Hi,
  The issue is very annoying for us too. It’s important for us to know why this issue occurs? It means, what significant changes on your site lead to this issue.
  
  Not always you’ve to download and install it again and again. Save a copy of the plugins and install them when you need to activate them.
  
  Thanks,
- 2 years, 6 months ago natisoft
  Participant
  
  Hello
  The problem is there again. Now I haven’t reloaded the two plugins to show you the problem.
  Let me know what tests we can also do together.
  
  Thank you
- 2 years, 6 months ago azam
  Keymaster
  
  Hi,
  Keep a backup of your site and share the WP-Admin, and FTP credentials (username, password) using the private reply.
  
  Thanks
- 2 years, 6 months ago natisoft
  Participant
  
  This reply has been marked as private.
- 2 years, 6 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 2 years, 6 months ago natisoft
  Participant
  
  Hello,
  The correct page is the Home Page.
  It works for us too today and we haven’t done anything, no updates or anything else. I rewrote just because my colleague had noticed the problem again but there were no plug-ins to update. It almost looks like something related to the cache at this point.
  
  Thanks
- 2 years, 6 months ago azam
  Keymaster
  
  Hi,
  Glad to hear that it’s working on your end too.
  It could be the browser cache on your colleague’s end that’s causing the issue. However, we recommend you, please test it first on your end before posting/sharing it on the forum.
  
  Thanks,
- 2 years, 6 months ago natisoft
  Participant
  
  Hello
  Of course, always done. I receive the reports and verify them. These problems have arisen since using your theme. In addition to frequently having the outdated version of the WPBakery Page Builder plugin now there is this very annoying error as it is right on the homepage.
  Each time my team has to install those two plug-ins.
- 2 years, 6 months ago azam
  Keymaster
  
  Hi,
  It seems that it’s about the “Polylang” plugin that’s affecting the URL of the homepage. De-activate the plugin (for testing purposes) and check whether the issue has been resolved. On my end, as mentioned before everything is working fine.
  
  We’ll soon update the WP-Bakery plugin on our Codeless repository. Currently, we’re testing the new version, once the testing is complete the plugin will be updated.
  
  Thanks,

Viewing 34 reply threads

You must be logged in to reply to this topic.

Community Forums

Site Links

Useful Articles

Login