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user avandoren2012

this is the tracking list open 23 days ago, still no response

https://themeforest.net/refund_requests/95881c49-ddfc-4d91-903e-08955c14c5fb?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

• This reply was modified 6 years, 2 months ago by eve.

Picante theme does not appears in the refund request list
https://docs.google.com/presentation/d/1r9zZR_z84CmfpWej-Ar4L1EjLG4qfNXKJNKBktYRpU8/edit?usp=sharing

NOTE:  the buyer is another person is there any chance that maybe you lost track of it?

Hi

I few weeks ago i asked for a refund on this purchase and i haven´t received any response on it, how come? or how long does it takes?

Nevermind!!! please do not proceed with support, we decided to move on with another template option, we’ll appreciate to move on to the refund issue