Nevermind!!! please do not proceed with support, we decided to move on with another template option, we’ll appreciate to move on to the refund issue

Hi

I few weeks ago i asked for a refund on this purchase and i haven´t received any response on it, how come? or how long does it takes?

i did that 3 weeks ago, do i have to do it again???

Picante theme does not appears in the refund request list
https://docs.google.com/presentation/d/1r9zZR_z84CmfpWej-Ar4L1EjLG4qfNXKJNKBktYRpU8/edit?usp=sharing

NOTE:  the buyer is another person is there any chance that maybe you lost track of it?

there is the tracking link its been 21 days and no response at all!

https://themeforest.net/refund_requests/95881c49-ddfc-4d91-903e-08955c14c5fb?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

i already raised a dispute on this, terrible service, terrible support, all gone bad

user avandoren2012

this is the tracking list open 23 days ago, still no response

https://themeforest.net/refund_requests/95881c49-ddfc-4d91-903e-08955c14c5fb?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail

• This reply was modified 4 years, 8 months ago by eve.