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Hi,
Please share you haven’t made any significant changes:
– Any Plug-in you have Updated or Customized?
– Any New Plug-in you have added or Removed?
– Have you Update / downgraded WordPress Core?
Thanks,

Hi,
You can go follow these steps to find your purchase code:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Thanks,

Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

Hi,
Please share your Purchase code using “set as private reply”.

Thanks,