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Hi,
Please tell me which theme you are being used or puchased Bygge or Specular.
—
and also check your web server fulfills the below characteristics at least value.

memory_limit = 256M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

Thanks,

Nick,
Please try to do with WP Bakery and let me know.

Thanks,

Hi,
Just make sure to me you havent disabled Playbar from vimeo and also share your website URL, wp-admin, and FTP info (Username and password) and send me using “Set as private reply”.

Thanks,

• This reply was modified 3 years, 12 months ago by azam.

Sure :)

Please try to use same purchase code and let me know.

Thanks