The codeless sliders on my website have stopped working and I believe it’s due to the recent WordPress update to 5.5 as they were working fine on 5.4.2.
I notice that someone else is having similar problems.
Victoria,
I know your concerns but I cant commit the time but its Top Priroty Task for our Development team, as soon I have news definately you will get an update.
Thanks, the initial issues with the slider and nav now look to be sorted but other ones have now cropped up and the styling is a bit all over the place. I’ll try and sort them myself and will let you know if I have any issues.
Looking through properly, there are actually a lot of additional issues and styling problems. So much so that it’ll save me much more time to roll back to pre WP 5.5 and re-do the changes I did the other day on the older version of WP. Previous issues that you guys had fixed (eg button on slider on hp and mobile view) have also come back.
Are you able to let me know once WP 5.5 is compatible with the theme and then I can do the WP update?
That’s what I was doing yesterday, speaking to GoDaddy support on and off for 6 hours. We tried a few different dates for installing the backup and every time the critical error message came up.
The problem remains that the theme is not compatible with WordPress 5.5.
Are you still updating/fixing the theme? You mentioned 5 days ago that your team were looking into the compatibility issue – where are you with that please?
I’ve applied a temporary fix, which seems to be working (fingers crossed). I’ve enabled the jQuery Migrate Helper plugin. The sliders and menu drop downs seem to be working fine and all the styling is in order. I thought you might like to know as hopefully it will help others.
Please advise once the compatibility issue is sorted.
I would like to update the Tower theme on my website to 2.9.1 and also disable the jQuery Migrate Helper plugin.
Please can you let me know if the compatibility issue with the latest version of WordPress (now 5.5.1) has now been resolved (and so I should be able to upgrade without any issues)?
I notice there is now another Tower Theme update: 2.9.2. Is this the update that will solve the compatibility issues with the latest version of WordPress (now 5.5.3)?
The compatibility issues between the Tower theme and WordPress 5.5, which came about 3 months ago. There were issues with the drop down menus, sliders and styling. Enabling the jQuery Migrate Helper plugin has given me a temporary fix for Tower 2.9 and I was advised by your support team to remain on this version of Tower until the compatibility issues between the theme and WordPress were rectified. So, I’m just trying to understand whether the compatibility issues have now been sorted so that I can update my theme (and remove the jQuery Migrate Helper plugin)?
The plugin is only a temporary fix and I’ve recently been alerted as follows with regards to the jQuery migrate helper plugin:
‘Please note that this is a temporary solution which will only work between WordPress 5.5.0 and 5.6.0 is, and is not meant as a permanent fix for unsupported code.’
I have been advised a couple of times – 3 months ago and 1 month ago that you are working on the compatibility issues. Is this still the case? So please can you answer my question about whether the compatibility issues between the Tower theme and the latest version of WordPress have now been rectified?
Victoria,
You need to make clone of your website and give us access to that site and we will update the theme there and then what are things are change, we will update those things and you can replicate to production / live server after that.
please update the theme as the latest version is available your are using 2.9 and latest is 2.9.1 Hope this will resolve the issues your are facing. Incase your did find any problem then let us know.
So I’ve just updated the theme to the latest version and it seems like the answer to my original question is NO, the theme is still not compatible with the latest version of WordPress. I have the same critical error message that I was getting over three months ago when I originally tried to do the update.
Please can you look into this using the access to my staging site that I’ve given you previously.
It certainly looks a lot better than last time – thank you!
There are just a few things, which are actually mostly the custom changes I had previously asked you to do (on the homepage):
Homepage –
* Banner image – ‘Get in touch’ button not working. Should link to: http://h9v.499.myftpupload.com/contact-me/
* Banner image – ‘Scroll down’ and the arrow need to be slightly higher up as currently not visible. ‘Scroll down’ wording should also be white. See the current homepage to see how it should look: https://victoriathomasmarketing.co.uk/
* The icons underneath the header ‘Digital Marketing Services’ should link through to the landing pages – the pages that the headers are linking through to.
* Remove the hyperlinks on the headings underneath ‘Why Me’ – I don’t have landing pages for those headers.
All pages (excluding the homepage) –
* Remove the breadcrumb navigation
Hi,
When you ask me this type changes: All pages (excluding the homepage) –
* Remove the breadcrumb navigation
when you will update theme and it will be gone.
Thank you for making the updates. There’s just one missing from the homepage:
* Remove the hyperlinks on the headings underneath ‘Why Me’ – I don’t have landing pages for those headers.
You mentioned that the breadcrumb navigation will disappear when the theme is updated, however it looks like you(?) have updated the theme on this staging site to the latest version…. Is there something else I need to update?
Also, can I now disable the jQuery migrate helper plugin?
Let me know so that I can get the staging pushed to live and hopefully have a fully up-to-date and working website.
So how do I resolve the problems on my website then please? I need to know the next steps please based on the changes you have made to the staging site.
I have my hosting with GoDaddy and will be syncing the sites – pushing staging to production.
Are you able to answer my questions please? I’m a little bit concerned about the continuing compatibility issues between WordPress and the Tower theme and do feel like my questions on this subject are being avoided. Are you planning on making the Tower theme compatible with the latest version of WordPress so that custom changes will not be required? I would be grateful if you could let me know so that I can consider the future of my website’s theme.
Thank you for answering my questions. I’ve pushed staging to production, disabled the jQuery Migrate helper plugin and the website looks to be ok at the moment.
The only outstanding issue is that the breadcrumb navigation is still there. Can I switch it off somewhere within the theme without breaking something else?
The version of Tower on the website is 2.9.4.
Victoria,
I have disabled breadcrumb navigation. Also you can do that from:
wp-admin > Tower > Header Options > Default Page Header > Active Page Header (On / Off)
Please check and let me know.
So just to check I’m clear, I should not update my website to the latest version of Tower (2.9.6)? What will happen when future updates of the theme are rolled out – will I be able to update my website to those?
We last spoke 8 months ago as I was having issues with the compatibility of my theme with wordpress (see above thread). I was advised that by version 3.0 my issues would be resolved but I see that you’ve been working your way up through version 2 so still my issues are there now 1 year down the line….
Can you advise what is happening please, or will I need to look for a new theme?
Hi,
Please provide us the issues list so that we can solve those specifically on the theme that you’re using that means I’ll customize your theme and I’ll also make a record of those customizations for future use.
P.S Also provide wp-admin info (Username – password), FTP info, and website URL and send me using private reply.
Please can the theme on my website be updated to the latest version? My theme needs updating manually due to incompatibility issues (see above thread).
Thank you for getting back to me. As you will see from this thread I have been waiting 1 year and 10 months for this theme to be compatible with the latest versions of WordPress. Can you provide (another) temporary fix to help me? For example, I would like to add a new post/blog to my website but I get the ‘there is a critical error on your website’ message. I get the same message if I want to update any of the pages on the website.
What do I need to do to get my website compatible with wordpress?
I have not made or tried to make any changes to the site since I provided you with the login details earlier. I keep the plugins up-to-date but the theme is not automatically updated as it breaks the site (unless it is manually updated by you and your team).
Any news on when the website will be compatible with php 8.0 and above? I notice that php 7.4 will stop receiving security updates from November onwards.
Can you confirm when that will be – how long will we have to wait? As you know, WordPress stopped providing security updates for php 7.4 in November 2022.
Please advise.
