Page 4 – Codeless Support Center

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3 years, 9 months ago silverthread
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in reply to: Best way to add custom css to menus?

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4 years, 8 months ago silverthread
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in reply to: Sidebar menu not appearing correctly on Pages set to Side Navigation Template

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4 years, 8 months ago silverthread
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4 years, 8 months ago silverthread
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in reply to: Sidebar menu not appearing correctly on Pages set to Side Navigation Template

Could you please do another of those quick videos to show me how you placed the navigation widget, so I can do the work of placing them on all of the pages I now need to re-build? Thank you very much.

Matt

4 years, 8 months ago silverthread
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in reply to: Sidebar menu not appearing correctly on Pages set to Side Navigation Template

Azam —

That was VERY helpful. Thank you. I greatly appreciate it.

One small problem, I’m sure you have an answer for. On small screen layouts, when the content displays in a single column, the left sidebar (menu) now appears below the content. I want it at the top of the column. Is there a way to set this? I’m not seeing one.

Matt

4 years, 8 months ago silverthread
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in reply to: Sidebar menu not appearing correctly on Pages set to Side Navigation Template

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4 years, 9 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.

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4 years, 9 months ago silverthread
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4 years, 9 months ago silverthread
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4 years, 9 months ago silverthread
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4 years, 9 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.

You would do well to find out why your product isn’t working, but I’m afraid that for MY project, even if you fix it, I can’t imagine it won’t be too little too late. This issue has been ongoing for a month!

That’s just not good enough for me to want to stick around. I’m sure it’s likely that you’re a very capable support technician, but you and/or your developers are understaffed to address support issues quickly and/or seriously enough to restore my confidence in Codeless’ products or support. A LOT more urgency on your part would serve you well in the future.

I know I’m just one customer, but if my experience has been anything close to typical, I won’t be the last to leave. Money made, then lost after working to keep it, only hurts your bottom line AND your reputation.
4 years, 10 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.
Your June update (2.1) installed alright — BUT the update does not include the updated version (6.5.6) of Revolution Slider. Being unable to update it is preventing me from activating it.

I’ve already paid for June once, and have yet to get it working properly, so I’m not too keen on paying ThemePunch for an update to Revolution directly.

Installing the included June-Child.zip Child Theme still breaks the site. No help from this update there. Thought you’d like to know.

I was sincerely hoping this update would solve your theme’s problems, but it’s only made things worse. So I’ve definitely had enough.

I’ll be recommending my client get a refund for June, and I’ll be avoiding any themes by Codeless for future clients as well.
- This reply was modified 4 years, 10 months ago by silverthread. Reason: Nope. Your JUNE update is no good. Does not solve my Child Theme problems. I'm giving up on June and Codeless. I'll be recommending my client ask for a refund
4 years, 10 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.

I see there’s an update today. Will this fix my issues?

4 years, 10 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.

I realize it’s the weekend, so I’m not expecting to hear from you today, but I wanted to leave a message letting you know that if I don’t hear from you on Monday by end of business, that I’ll be requesting a full refund.

It has now been 3 weeks and 5 days since I started this support thread.

Your developers need to take this issue seriously. I have not come this far with you to quit now. But you’re leaving me little choice.

Most people can’t wait WEEKS to get their website STARTED, let alone finished. They’ll want to know about this before they purchase your technical support. This project has only been allowed to lag behind this long because I have others that required my attention also. But this has gotten ridiculous.

This is my final post on this matter. Reply on Monday 8/16/2021, or provide a refund and expect negative reviews on June and Codeless tech support.

4 years, 10 months ago silverthread
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in reply to: Electronic preset is missing vertical menu and slideshow, etc.

I’m still waiting. 1 Day, 22 Hours later.

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