I am extremely disappointed in how long it is taking for my refund to be processed.
I have sought LEGAL ADVICE and my LAWYER confirms that in this instance I am entitled to a refund.
As such, if I do not receive confirmation within 24 hours that the refund has been processed, I will simultaneously lodge a complaint with ENVATO MARKET and will instruct my LAWYER to begin LEGAL PROCEEDINGS against Codeless.
I look forward to hearing from you with confirmation that my refund has been processed.
Thank you for this. I have created the refund request on the Envato Market site and you should have it now.
I hope that we can get this resolved and I hope to be a Codeless client again down the road. Unfortunately this time, however, it just hasn’t worked out.
I have checked the Envato Market refund policy and it says that a refund is appropriate when the “item doesn’t work the way it should”. The theme I downloaded didn’t work – couldn’t have worked.
I’ve spent as much time on this as I can and I am deleting the theme files from my server.
So, again, I would be very grateful if you would honour my refund request.
Thank you but I have spent all weekend trying unsuccessfully to get the package I downloaded from ThemeForest to work. I have had technical support from Bluehost and they couldn’t get it to work either.
At this point, I don’t want to continue. I am deleting it from my webserver and simply want a refund as the product I downloaded would not function as described in the documentation.
I hope to be able to find a Codeless theme in the future but at this point I am done with this theme (I am deleting all files) and I believe it’s understandable that I would like a refund of my purchase.
The file as downloaded from ThemeForest is incomplete. I’ve spent several hours trying to get it to work on BlueHost and it’s still not working – because the file is missing the child theme folder. At this point I would like to request a refund and I will delete all my copies of the theme. Thank you for your assistance.
