How do I do that since when I am submitting my details, it’s already saying that the refund request is already open?
Either cancel the previous request and then I can submit the new form?
Also, why can’t you guys answer properly? Why are you always giving half-information everytime. Is this called custom support? It’s quite frustrating now.
I’ve mentioned several times that I don’t have any screenshots or videos available NOW because I changed the theme on my website. Therefore, it’s impossible for me to provide them.
Despite sending a support message earlier, I haven’t received any response from your end.
Consequently, I’ve purchased another theme and built my website using it without waiting any longer.
Moreover, I haven’t even used the purchase code. If I had used it, I would understand the circumstances. However, since it remains unused, I fail to see why issuing a refund is problematic. It’s frustrating to encounter such a lack of support service.
When purchasing the theme, numerous promises were made, yet when it comes to resolving issues, you’re unwilling to issue a refund. How and why is this the case?
We tried changing the servers and even contacted the support team of the hosting company; they also mentioned that there were some buggy files in the theme that caused the website to crash.
Anyways, I haven’t used the purchase code and so it’s unused anyway. Please issue the refund for the purchase.
Sorry, I am almost in the process of changing to the new theme now. So recording the screen or something like that is not possible now. I have been reaching out to guys for so long but have never received a response over email.
I have installed the theme again, the moment I start designing my pages and uploading images or something, and sometimes it’s just crashing. However, I can’t waste my energy and time in this theme, please issue the refund ASAP.
