I contacted my hosting company and here was their response:
“Our team did a check of the file permissions and can confirm that there should be no obstruction.
In the wp-includes sub-directory there is an .htaccess file present that may have rules preventing WordPress from accessing certain files. We recommend either checking the file rules to see if they can be changed to allow access or you can also test by removing/renaming the .htaccess file all together.”
Neither of their suggestions worked. Anything else you can try?? I really need this theme to work.
