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Unwanted characters in header

    • 9 years, 6 months ago JimHawkins
      Participant

      I’m getting });*/ in the top left corner of my header.  I have no custom JS or CSS.  Any idea where it comes from and how I can get rid of it?

      Below it is the company name – how do I alter its appearance?

       

      My site is at sherpaconsulting.co.uk/wordpress

       

       

    • 9 years, 5 months ago Mirela
      Participant

      Hello,

      When did this started to happen? Did you made any updates recently, or edited theme files, or installed some new third party plugin? First, please re-upload theme files from a fresh downloaded copy. This is just an unclosed tag or misplaced coma.
      Let us know.

      Best regards!

    • 9 years, 5 months ago JimHawkins
      Participant

      I’ve uploaded fresh theme files and deactivated all unused plug-ins.  Still getting the characters.

      Regards,

      Jim

    • 9 years, 5 months ago Mirela
      Participant

      Hello,

      Please send us your wp and ftp credentials in a private reply. So we can investigate this.

      Best regards!

    • 9 years, 5 months ago JimHawkins
      Participant
      This reply has been marked as private.
    • 9 years, 5 months ago Mirela
      Participant

      Hello,

      You have many third party plugins installed. Please disable them all and try to enable one at a time. I suspect that the “Siteorigin – Page Builder” may be the culprit, but i can not test it as your wp credentials are not valid.
      Let us know.

      Best regards!

    • 9 years, 5 months ago JimHawkins
      Participant
      This reply has been marked as private.
    • 9 years, 5 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      The error code was in your General Options > Tracking Code / Custom CSS / Custom JS > Tracking Code, block of code. I removed the comments that were generating it and now it’s ok.

      Best regards!

    • 9 years, 5 months ago JimHawkins
      Participant

      Wonderful! Thanks Mihaila!
      Jim

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