Hi

We have temporarily resolved this issue by adding the following lines to the function.php file but it doesn’t look right compared to the rest of the form but at least allowed the site to function.

// Remove CSS and/or JS for Select2 used by WooCommerce, see https://gist.github.com/Willem-Siebe/c6d798ccba249d5bf080.
add_action( ‘wp_enqueue_scripts’, ‘wsis_dequeue_stylesandscripts_select2’, 100 );
function wsis_dequeue_stylesandscripts_select2() {
if ( class_exists( ‘woocommerce’ ) ) {
wp_dequeue_style( ‘selectWoo’ );
wp_deregister_style( ‘selectWoo’ );
wp_dequeue_script( ‘selectWoo’);
wp_deregister_script(‘selectWoo’);
}
}

Can you please propose a proper fix as soon as possible?

Thanks

Euan

We have now updated the code in Functions.php to:

if ( class_exists( ‘woocommerce’ ) ) {
wp_dequeue_style( ‘select2’ );
wp_deregister_style( ‘select2’ );
wp_dequeue_script( ‘select2’);
wp_deregister_script(‘select2’);
wp_dequeue_script( ‘selectWoo’);
wp_deregister_script(‘selectWoo’);
}

But again would appreciate a fix from you guys.

Many thanks

Euan

• This reply was modified 6 years, 4 months ago by Ludjon.

Hi Ludjon

The issue is the drop downs. We have added some code to temporarily help this but I will remove and you will see that the drop downs don’t work or if they do it is very slow and often incomplete.

Please try again.

This appears to be worse on Windows devices than Mac’s and doesn’t matter what browser it is with.

If you now try this product I can’t select an option.

https://avantgarderetail.co.uk/shop/decor/shearer-candles/

And now if I choose USA as location it shows 2 drop-downs and I can’t select on estate either?

I am using a Mac and it doesn’t work on either Chrome or Safari. The customer is the US was using Windows 10 and Chrome.

Thanks

Euan

• This reply was modified 6 years, 4 months ago by Ludjon.

Hi Ludjon

We had 4 clients complain of this issue and our customer sees it as do we.  If you refresh the page it sometimes works but this needs to work 100% as I am sure you will agree.

See page snaps from my browser just now.

https://ibb.co/fAp78d

https://ibb.co/kAyOgy

Thanks

Euan

Yes, I have already removed this code.

Thanks

Euan

Hi Ludjon

I can get it to work sometimes but not consistently.  If it doesn’t work and then you refresh the page it will often work.  Clearly it isn’t working consistently or we wouldn’t be seeing it or had 4 customers complaining about it.  3 of which have not gone back and retried.

Change US to Spain and try again without refreshing the page?

Many thanks

Euan

Also you have that on Spain.  US seems worse.

Thanks

Euan

Looking on the web it appears to be a Select2 thing?

I don’t know what that means but I am sure you will.

Thanks

Euan

We seem to be having intermittent issues with all drop downs across the site?

Thanks

Euan

Just tried it again this time with Safari and I chose Spain.

Please attached.  When I click Provence you can see the dropdown arrow is pointing down but nothing populates?

https://ibb.co/fyt61y

Hope this is helpful.

Thanks

Euan

Many thanks Ludjon

This all appears to be working consistently now.

Really appreciate your help and attention getting all of this resolved.

Kind regards

Euan

Hi Ludjon

Just tried to update the theme and it killed the site.  Have restored from backup.

Why would this be?

Many thanks

Euan

Hello Ludjon

I didn’t realise there was a right way.  I just clicked update when it told me there was a new theme.  How should I be doing it?

Many thanks

Euan

Hi Ludjon

I have just tried this but get the same result. It kills the site. Getting 500 error so can’t go back in and update or activate Codeless Builder?

Many thanks

Euan

Thanks Ludjon

Not sure why it would be something else as clearly it is working before we apply the update?

What can we do now?

Kind regards

Euan

That’s the site back up.

Cheers

Euan

Hello Mihaila

I am just going to do a backup of the site and will confirm when this is done.

Many thanks

Euan

Hello Mihaila

I have backed up the site and have reopened the FTP.

Please confirm when you will be looking at this so I can be on hand.

Many thanks

Euan

Hello Mihaila

Can you look at this now or provide me with a start time please?

Many thanks

Euan

Sorry Mihaila

For some reason I didn’t get an email alert for your reply.

I have done some testing myself and the plugin that is causing the compatibility issue is Woo-commerce.

If you disable Woo-commerce the upgrade completes and operates perfectly.  As soon as you activate Woo-commerce it kills the site.  Turn Woo-commerce of again and the site comes back on with a refresh.

Hope that helps.

Kind regards

Euan

Hi Milhaila

As far as we know we used the Woocommerce supplied?

How do we reinstall WooCommerce whilst keeping all of the information already in the current version? We can’t afford to lose all the stock, layouts and customers.

Thanks

Euan

Many thanks Mihaila

I will give that a try tonight when I can close the site temporarily.

Kind regards

Euan

This did not work Mihaila

As soon as you rename or delete the woocommerce folder you get a blank page when trying to get to the dashboard.

Any thoughts?

Regards

Euan

Hi Mihaila

I agree, but this is what’s happening?

I have used exactly the process in your video and once you have renamed the woocommerce folder the attached shows what you get when you try to open plugins.

https://postimg.cc/image/3lcmq0dwr/

What now?

Thanks

Euan

Yes, that is because I have changed the woocommerce folder back? As I said it works fine until I change the name or delete the woocommerce folder as instructed.

Once I do this I get the black screen when you try to go into WP-ADMIN.

Thanks Mihaila

This has worked in terms of now having the latest theme and updated codeless builder.

However, we appear to have lost several of our customisations but not all.  I am reluctant to go back in and update anything in case this will cause issues.

1. Search feature in header says “search for styles” where we had it saying “Search Gifts”
2. The pricing range has reverted back to low price£:high price£ where we had it showing as From: £low price.  Can you confirm how to get this back please?

Other than that all appears good.

Thanks

Euan

Thanks Mihaila

Search updates working great but the code added to functions.php results in a 500 error killing the site.

I actually already tried adding this code from the earlier ticket but got the same results?

What do you think it could be?

Regards

Euan