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Can not Install Organic Theme Demo

    • 6 years, 8 months ago Iceblitz
      Participant

      Hello,

      I just tried to install the Organic theme on this website: https://www.tcth.co.uk/

      I read the instructions, followed each step and although the page structure was added the images weren’t imported (although the import said it was).

      Can I get some assistance please?

    • 6 years, 8 months ago Mirela
      Participant

      Hello,

      Yes, sure. Please send us some wp credentials in a private reply. or add them to your profile data. Read this article for more information.
      I can set it up for you in minutes.

      Best regards!

      • 6 years, 8 months ago Iceblitz
        Participant

        Hello, I’ve added them to my profile :)

    • 6 years, 8 months ago Mirela
      Participant

      Hello,

      I imported some more pages and added the shortcodes of the Organic homepage. You only need to add images to it. I tried to open the customizer and add them myself, but i can’t access the options. See screenshot: https://postimg.cc/dDqr3NPK
      Please contact your hosting company about it.
      Let us know.

      Best regards!

      • 6 years, 8 months ago Iceblitz
        Participant

        Hey Mihaila,

        Thank you for what you’ve done. What would i quote to my hosting company as the primary error? as i can’t resolve this without it?

         

        Cheers,

    • 6 years, 8 months ago Mirela
      Participant

      Hello,

      You can send them the screenshot and ask them to check if all files are being accessed. Also that you have all necessary access rights on the wordpress files.

      Best regards!

    • 6 years, 8 months ago Iceblitz
      Participant

      Hey,

      After speaking to the hosting company they can’t determine the issue based on the screenshot alone.

      Could you give me a step-by-step instruction of what needs to be done and ideally what the issue is?

      Otherwise they can’t help.

    • 6 years, 8 months ago Ruco
      Keymaster

      Hello,

      As we see you have an Microsoft IIS hosting. This type of server isn’t recommended for WordPress. Can you install the theme in Apache server?

      Let us know.

      Regards!

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