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Hello,
I just tried to install the Organic theme on this website: https://www.tcth.co.uk/
I read the instructions, followed each step and although the page structure was added the images weren’t imported (although the import said it was).
Can I get some assistance please?
Hello,
I imported some more pages and added the shortcodes of the Organic homepage. You only need to add images to it. I tried to open the customizer and add them myself, but i can’t access the options. See screenshot: https://postimg.cc/dDqr3NPK
Please contact your hosting company about it.
Let us know.
Best regards!
Hey Mihaila,
Thank you for what you’ve done. What would i quote to my hosting company as the primary error? as i can’t resolve this without it?
Cheers,
Hello,
You can send them the screenshot and ask them to check if all files are being accessed. Also that you have all necessary access rights on the wordpress files.
Best regards!
Hey,
After speaking to the hosting company they can’t determine the issue based on the screenshot alone.
Could you give me a step-by-step instruction of what needs to be done and ideally what the issue is?
Otherwise they can’t help.
Hello,
As we see you have an Microsoft IIS hosting. This type of server isn’t recommended for WordPress. Can you install the theme in Apache server?
Let us know.
Regards!
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