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Theme won't install properly

folie scroll story
    • 6 years, 6 months ago ernestmedia
      Participant

      I’ve recently bought Folio theme and tried to install the Scroll Story version using the setup wizard, however the full installation fails to complete as it encounters an error at the menu stage. After clingking setup now and then choosing scroll story, all appears to work until it gets to the menu installation. It says if I have repeated problems contact our support forum.

      Many thanks.

       

       

    • 6 years, 6 months ago Ruco
      Keymaster

      Hello,

      There are different reason that can cause this issue. Please can you send to us your online link and wp credentials through a private reply or your profile details. So we can login and investigate what cause this issue.

      Let us know.

      Regards!

      • 6 years, 6 months ago ernestmedia
        Participant
        This reply has been marked as private.
    • 6 years, 6 months ago Ruco
      Keymaster

      Hello,

      Please Update the theme to the latest version 2.5 after that we will it try it again.

      Let us know.

      Regards!

    • 6 years, 6 months ago ernestmedia
      Participant
      This reply has been marked as private.
    • 6 years, 6 months ago ernestmedia
      Participant
      This reply has been marked as private.
    • 6 years, 6 months ago Mirela
      Participant

      Hello,

      The import of the demo finished with success. No errors were shown. Please check your site.

      Best regards!

    • 6 years, 6 months ago ernestmedia
      Participant
      This reply has been marked as private.
    • 6 years, 6 months ago ernestmedia
      Participant
      This reply has been marked as private.
    • 6 years, 6 months ago ernestmedia
      Participant

      Hi there,

      Are you able to help me on this please? I bought this theme for the single reason that I wanted to swiftly and easily adapt the ‘Scroll Story’ template, but after 3 days I’m no closer to doing that.

      I’d appreciate if you’re able to offer further advice on how I can get this theme installed as advertised. I’m not finding the Folie theme very intuitive and it is difficult to use compared to other WordPress themes, so I’d appreciate if I could at least start with the template that I bought the theme for to make it easier.

      Thanks.

    • 6 years, 6 months ago ernestmedia
      Participant

      To further add to this issue I’m now seeing the following in the Theme customiser:

      Warning: Illegal string offset ‘content’ in /home/enjoy/webapps/ernest_wp/wp-content/plugins/codeless-builder/include/core/cl-page-builder.php on line 389

      Warning: Illegal string offset ‘content’ in /home/enjoy/webapps/ernest_wp/wp-content/plugins/codeless-builder/include/core/cl-page-builder.php on line 389

      Appreciate a response.

    • 6 years, 6 months ago Mirela
      Participant

      Hello,

      The demo imported is indeed “Scroll story”. The dummy data of it is extracted from the same demo you send us. Perhaps the first background image is not the same, but the demo it is. Change the background image by going to the Row settings > Design > Background Image. Import another image here.

      Screenshot of online demo: https://ibb.co/vsS9d0C
      Screenshot of your installation: https://ibb.co/pPqvj30

      Open the customizer to add more elements to the slides. Let us know if you have any question.

      Best regards!

    • 6 years, 6 months ago ernestmedia
      Participant

      Yes but I was hoping for exactly the same dummy data so I could replace easily and swiftly, including background animations etc.

      Could you also explain why I’m seeing this error note in the customiser?

      Warning: Illegal string offset ‘content’ in /home/enjoy/webapps/ernest_wp/wp-content/plugins/codeless-builder/include/core/cl-page-builder.php on line 389

      Thanks

    • 6 years, 6 months ago ernestmedia
      Participant

      Hi there,

      I’d like to ask for a refund on this theme. I am thoroughly unsatisfied with it due to the following:

      – All I required was a simple installation of the Scroll Story template with dummy data as advertised here: https://codeless.co/folie/scroll-story/. This would have required minimal expertise to change to the site I wanted.

      – Instead, following days in which no template could be installed, the template that was installed featured dummy data completely different to how I wanted it.

      – Now I am unable to tweak anything on the theme even if I wanted to, as there is an error showing as described above – “wp-content/plugins/codeless-builder/include/core/cl-page-builder.php on line 389”.

      – Given I received no support on the error mentioned above, I have tried once again to uninstall and re-install the theme but had no luck in doing so. Now no dummy data is showing at all as the installation once again fails at the menu installation.

      – Given how slow the support responses are I don’t envisage having my site completed any time soon, and as I need to have this live by next week, if I am not able to have the Scroll Story template + dummy data as advertised, I would like a refund so that I can choose another theme that will do as advertised.

      • This reply was modified 6 years, 6 months ago by ernestmedia.
    • 6 years, 6 months ago Mirela
      Participant

      Hello,

      Sorry for the late reply.
      The support time if 9:00AM-17:00PM (UTC+1). Please consider the timezone differences while waiting for a response.
      The demo is imported and you can continue replacing the dummy text/images with your content. There are no problems working with it. I logged in and changed the background image of the first slide of Codeless Slider that is in home page. I had no issues with it. See screenshot of customizer:
      https://ibb.co/92gGy3v
      No errors showing. Also there are no errors or warnings showing in the admin panels either: https://ibb.co/nQ2CLqy

      Note: warnings do not affect your work. It is good to let us know if you are getting any so we can check but a warning will not stop you from using the option panel or making changes to the site.

      Best regards!

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