Codeless
  • Support Home
  • Themes
  • Support
  • WordPress Tutorials
    • How to Start a Blog
    • Best Website Builders
    • Best Small Business Hosting
    • Email Marketing Services
    • Cheap WordPress Hosting
  • Video Tutorials

Community Forums

Site dropped after the upgrade

    • 6 years, 2 months ago lucaforz
      Participant

      I updated the version and my site is no longer visible.

      It’s urgent, can you tell me why?

       

      https://giraudoabbigliamento.it

      • This topic was modified 6 years, 2 months ago by lucaforz.
    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I see the site is showin ok. Screenshot: https://ibb.co/XbQtT83
      What is the problem?

      Best regards!

    • 6 years, 2 months ago lucaforz
      Participant

      I don’t know what you’re looking at but I open it from 3 different devices and it doesn’t work.

      I updated the template and made a mistake. Update your page with control + f5 maybe you are seeing a cached version

    • 6 years, 2 months ago Mirela
      Participant

      Hello,

      I tried from incognito and same result: https://ibb.co/txWSq0x
      Do you have any add-on installed in the browsers? Can you paste a screenshot of what you are getting?

      Best regards!

    • 6 years, 2 months ago lucaforz
      Participant
      This reply has been marked as private.
    • 6 years, 2 months ago lucaforz
      Participant

      Leave it. I arranged. I reinstalled an old version, apparently updating the template corrupts the display

    • 6 years, 1 month ago lucaforz
      Participant

      Hello,

      I updated wordpress to the latest version and the site is no longer visible.
      wp bakery continues to work very badly, the site scrolls from problems. Please can you get into the backend and see why it’s all so bad with your theme?

    • 6 years, 1 month ago Mirela
      Participant

      Hello,

      The site is on maintenance mode so i can not see. Based on older replies, i assume you have not yet updated theme.
      Please update theme first and all it’s included plugins! (especially the plugins* It’s very important!)
      https://support.codeless.co/?ht_kb=update-plugins-using-only-the-included-in-theme-version
      Let us know if you still have issues.

      Best regards!

    • 6 years, 1 month ago lucaforz
      Participant

      Yes, but the updates only create problems.
      Can I give you the credeniali and look?

       

       


    • 6 years, 1 month ago lucaforz
      Participant
      This reply has been marked as private.
    • 6 years, 1 month ago lucaforz
      Participant

      From the phones the texts are no longer visible and the menu does not open

    • 6 years, 1 month ago Mirela
      Participant

      Hello,

      The reason for this is the AP Mega Menu plugin. We are currently checking on it and will include a fix as soon as possible. For the time being please deactivate it and add this css in your Custom Css box, to have the style of menu you have previously.

      .header_container.menu-full-style #navigation nav > ul > li.current-menu-item > a {
          background: #e2e4e5;
          padding:15px;    
      }
      .header_container.menu-full-style #navigation nav > ul > li > a {
          border-right:1px solid #e2e4e5;    
          padding-right:20px;   
          padding-top:15px;
          padding-bottom:15px;
          font-size: 13px;
          line-height: 1.6;
          overflow: visible; 
          text-transform: capitalize;
          text-align: left;
          }
      .header_container.header-top nav > ul > li {
          padding-left: 0 !important;
      }

      Best regards!

    • 5 years, 9 months ago lucaforz
      Participant
      This reply has been marked as private.
    • 5 years, 9 months ago Mirela
      Participant

      Hello,

      This does not always happen. Usually, other plugins can interfere with the theme’s scripts.
      Does your site go back to the original structure if the old version is installed again? I suggest you export all data and settings(as backup) when the old version is active. Then after the update, import the backup again.

      But first, deactivate all third-party plugins.
      Let us know.

      Best regards!

    • 5 years, 9 months ago lucaforz
      Participant

      It is already the second time I update the theme and I find a mess, I am trying to manually rearrange all the problems that have come out, fonts that come out of the screen from the mobile, the menu is completely unpacked, it is absurd it never happened to me with no template. Can I restore everything before updating?

    • 5 years, 9 months ago Mirela
      Participant

      Hello,

      How did you update theme? From Appearance > Themes, using Envato Market or just by replacing(overwriting in wp-content/themes) old files with the new files?
      After the theme update, some plugins may become deactivated. This can result in seeing shortcodes instead of proper content. Since many included plugins also get updated with the theme, they need to be updated as well in order for the site to properly function. So the workflow is this:
      1-export settings data;
      2-update theme;
      3-update included plugins;
      4-activate any plugin that has been deactivated by the theme update process;

      The settings (menu style, fonts etc) are all stored in the database. They are not affected by theme file update. Just make sure to get all plugins in original state for the original site view to come back.

      Let us know if you have questions.
      Best regards!

    • 5 years, 9 months ago lucaforz
      Participant
      This reply has been marked as private.
    • 5 years, 9 months ago Mirela
      Participant
      This reply has been marked as private.
Viewing 17 reply threads

You must be logged in to reply to this topic.

Login

Log In
Register

Renew Support

  • Renew Specular Support
  • Renew Tower Support
  • Renew Folie Support
  • Renew Handel Support
  • Renew June Support
  • Renew Picante Support
  • Renew Thype Support
  • Renew Regn Support

Search Forums

Forums

  • Bygge – Construction Theme
  • Converta – Software Theme
  • Folie – The WordPress Website Builder
  • Handel – Responsive Multi-Purpose Business Theme
  • June WooCommerce WordPress Theme
  • Livecast – Podcast Theme
  • Picante – Restaurant & Food WordPress Theme
  • Regn | Agency & Business WordPress Theme
  • Remake – Minimal Portfolio & Agency Theme
  • Specular – Multi-Purpose WordPress Theme
  • Suggest us Features
  • Tower – Business-Driven Multipurpose WP Theme
  • Vibrance – Photography Theme

Site Links

  • Support Policy
  • Specular Support Forum
  • Video Tutorials
  • Knowledge Base
  • Guides and Reviews

Useful Articles

  • Build a Website
  • Web Design & Development
  • Hosting
  • WordPress

Login

Log In
Register Lost Password