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New 500 error

#Error500 #500
    • 6 years ago Manu
      Participant

      Hello,

      I just updated the theme to version 2.0.1 and again I have a 500 error, the page that appears is white. So I did a restoration on the old version 2.0.

      I do not understand why that crashes at every update, can you tell me how to proceed?

      Regards,

      Emmanuel

       

    • 6 years ago Mirela
      Participant

      Hello,

      Please check the plugins first. If there is any inactive or needs update. Right after the update, look in the dashboard for a message like this: https://ibb.co/FJCZPB8

      Let us know if you need help.
      Best regards!

    • 6 years ago Manu
      Participant
      This reply has been marked as private.
    • 6 years ago Manu
      Participant

      Hi Mirela,

      I tried an update again by disabling WordFence but I still have a 500 error.

    • 6 years ago Mirela
      Participant

      Hello,

      Please always use the included version of WP Bakery. It is modified to fit theme needs and style.
      Can you please enable the credentials in your profile? So i can login and check closely.

      Best regards!

    • 6 years ago Manu
      Participant
      This reply has been marked as private.
    • 6 years ago Mirela
      Participant
      This reply has been marked as private.
    • 5 years, 10 months ago Manu
      Participant
      This reply has been marked as private.
    • 5 years, 10 months ago Mirela
      Participant

      Hello,

      Sorry for the delay.
      It seems you have more than one copy of picante theme installed. Please remove the other copies and keep only the original theme files.
      Let us know if the issue persists.

      Best regards!

    • 5 years, 10 months ago Manu
      Participant

      Hi Mirela

      Thanks for your answer. I only have one Picante theme installed ( Picante 1, you renamed it) and the picante1- child.

      Emmanuel

    • 5 years, 10 months ago Mirela
      Participant
      This reply has been marked as private.
    • 5 years, 10 months ago Manu
      Participant
      This reply has been marked as private.
    • 5 years, 10 months ago Mirela
      Participant
      This reply has been marked as private.
    • 5 years, 10 months ago Manu
      Participant

      Hi Mirela,

      Many Thanks !

      Best regards,

      Emmanuel

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