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Responsive view issue

Topic Resolution: Not Resolved
Folie - Responsive view issue - Azam
    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Hi Azam,

      we are getting issues on responsive (mobile) view. I have shared page link below along with the screenshot with the comment in red colour.

      Home

      Page – https://higheratwork.com/experiences/

      page – https://higheratwork.com/worldview/

      page – https://higheratwork.com/way/

      https://higheratwork.com/wp-content/uploads/2020/10/screen.jpg

    • 4 years, 8 months ago azam
      Keymaster
      This reply has been marked as private.
    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      Please Explain bit more how you want to have the Drop Down menu?

      Thanks,

      • 4 years, 8 months ago higheratwork
        Participant

        Expired

        Hi Azam,
        hope below demonstration image will help. currently mouse over is not coming properly and also fonts (dropdown/sublinks) size is big.

        mobile view - Menu mouse over

    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      Please check responsive issue and some where you have added white boxes / area, do you want to me remove them? Please confirm.
      Also dont forget to clear your cache / temporary internet or browsing history then test it.

      2nd thing:
      ——-
      hope below demonstration image will help. currently mouse over is not coming properly and also fonts (dropdown/sublinks) size is big.
      ————
      Our all themes are built and sturcutred with same way, its not comes under normal support.

      Thanks,

      • 4 years, 8 months ago higheratwork
        Participant

        Expired

        Yes, please remove them but only for mobile view.

    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      yes, extra white area removed. Please check and confirm.

      Thanks,

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Yes, now extra space is not there.

      Azam a request from you, please you could also check from your end. There are some alignment issue are there (shared below)

      Also, the portfolio is really bothering us, again it’s not working on a laptop (Safari) and mobile.

      I would really be apricated if you could share your ID for online call zoom/hangout/team/googlemeet etc.

      mobile issues

      Safari view

    • 4 years, 8 months ago azam
      Keymaster

      Please make a video of Safari and send me. i will look

      • 4 years, 8 months ago higheratwork
        Participant

        Expired

        Portfolio and navigation bar (sub menus)

        safari_video-mp4

        • This reply was modified 4 years, 8 months ago by higheratwork.
    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      safari_video-mp4

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Azam

      Hope the video helps you see the problem. You can also access the website from your system and see the numerous problems with the template.

      We would like these bugs to be resolved within the week please. If they cannot be, we would request a full refund.

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Azam? Any update on this?

      • This reply was modified 4 years, 8 months ago by higheratwork.
    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      Sorry for Delay, We have a Holiday Weekend, Our Dev. Team partially available and I priortise your task and will get back to you asap.

      Thanks,

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      This reply has been marked as private.
    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      I have already assigned your work to Sr. Team Member, Hoping to hear back today any time.

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Hi Azam

      Any update on this? All the problems with template continue:
      – Portfolio grids overlap
      – Issues on Safari – the Menu items get mixed up and lose their alignment
      – Mobile view: Cannot click on an item on the menu dropdown

    • 4 years, 8 months ago higheratwork
      Participant

      Expired

      Hi Azam

      Any update on this??? Could you let us know if it is fixable please. If it is not, we will move on and find some other solution.

      We cannot keep waiting indefinitely as we have to launch now.

    • 4 years, 8 months ago azam
      Keymaster

      Hi,
      Sorry for late Response, I will leave the note with my team to priortise your task.

      Thanks,

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Thank you Azam.

      We are waiting for the Safari menu issues to be solved. The menu works perfectly fine on Chrome. On safari, the alignment and even the dropdown list is wrong.

      Please see image. Menu alignement and content mixed up

      Also, on the phone it is very diffcult to select any of the menu dropdown items as the slightest of touch takes it to another page.

      Please help solve these issues and we can launch this week.

      Many thanks!

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Hi Azam,

      Any update on the safari issue?

      I guess it is a space and alignment problem. We are unable to see all the options because the dropdown items are wrapping over.

      Please can you have this fixed urgently?

    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Please share screen shot of safari, Let me try to fix it.

      Thanks,

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Hi Azam

      Here is the screenshot from Safari where the text is wrapping over – https://imgur.com/dRhamfD

      The following screenshot from Chrome is how it should be

      View post on imgur.com

      Please can you resolve it today?

      • This reply was modified 4 years, 7 months ago by higheratwork.
    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Hi Azam

      Any update on the safari issue? Screenshot images are in the post above.

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Azam,

      Any update on the safari issue?

    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Still not figure out! Ping me tomorrow. hope i will get it solved.

      Thanks,

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Hi Azam

      Any luck with the safari issue?

    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Please tell me device name and screen size you are having.

      Thanks,

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      MacBook Air (13-inch, 2017)

    • 4 years, 7 months ago azam
      Keymaster

      Please share the Screen Resolution of MacBook Air (13-inch, 2017).

      Thanks,

    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Hi Azam

      The default resolution is 1440*800.

      But this is a problem across all safari, even on iPhones.

      Can you please resolve this? Our website has been held up for 2 months now!

    • 4 years, 7 months ago azam
      Keymaster

      please check now and confirm. You must clear your browser cache before check.

      • This reply was modified 4 years, 7 months ago by azam.
    • 4 years, 7 months ago higheratwork
      Participant

      Expired

      Thanks Azam, Its working perfectly fine now on safari.

      Any update on the mobile version top navigation – submenu links? (need to reduce the font size of submenu links for the only mobile version. pls use 14px for submenu fonts size)

      sub links

      • This reply was modified 4 years, 7 months ago by higheratwork.
      • This reply was modified 4 years, 7 months ago by higheratwork.
    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Can you please confirm now problem is only iPhone (Safari version)?

      • 4 years, 7 months ago higheratwork
        Participant

        Expired

        Yes, the menu options are getting wrapped in safari on iPhone only.

    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Please check and let me know.

      Thanks,

    • 4 years, 7 months ago azam
      Keymaster

      Hi,
      Please check and let me know.

      Thanks,

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