Endless Loading Screen

loading screen

- 4 years ago Fleur
  Participant
  
  Expired
  
  This primarily seems to be an issue on Firefox but I’ve occasionally encountered it on Safari. The loading screen never leads to the website and just stays in an endless loop – but if you refresh it will likely take you to the website. I’m using Hummingbird to speed some things up but I’m not sure if there’s something specific I can do to fix this?
  
  Thanks
- 4 years ago Akram
  Keymaster
  Hi,
  
  Probably the issue is caused from the preloader, can you please try to switch to another preloader effect from Theme Options -> General
  
  Once you did let me know how it goes ?
  
  Thanks
  
  This reply was modified 4 years ago by Akram.
  - 4 years ago kenjamesbh
    Participant
    
    Expired
    
    Sorry. I put my reply to you in the wrong place.
    
    I have the exact same problem. Firefox doesn’t work unless I refresh; Safari may or may not load, but then freezes on page navigation; Opera is slow but loads; Google is the only one that loads quickly.
    
    I turned the transition off and it did not solve the problem. Any other suggestions? Thank you.
  - 4 years ago kenjamesbh
    Participant
    
    Expired
    
    Don’t know if this makes a difference, but your Envato preview theme loads quickly in Firefox and Envato. I am using the Child Theme for Tower with constructions/buildings demo.
    
    https://preview.codeless.co/tower/business/construction-buildings/
- 4 years ago kenjamesbh
  Participant
  
  Expired
  
  I have the exact same problem. Firefox doesn’t work unless I refresh; Safari may or may not load, but then freezes on page navigation; Opera is slow but loads; Google is the only one that loads quickly.
  
  I turned the transition off and it did not solve the problem. Any other suggestions? Thank you.
- 4 years ago Akram
  Keymaster
  
  Hi,
  
  Probably the issue is caused from the preloader, can you please try to switch to another preloader effect from Theme Options -> General
  
  Once you did let me know how it goes ?
- 4 years ago kenjamesbh
  Participant
  
  Expired
  
  That is not the problem. I tried to change it and I disabled it altogether and the problem still persists – only for Firefox and Safari.
  
  If Firefox does load it takes 10-15 seconds sometimes. Safari will load but freezes on navigation.
  
  Working in the admin area is also very, very slow.
  
  I am unable to get any work done on my site. Please help. Thank you. I am not a technical person.
- 4 years ago Akram
  Keymaster
  
  Hi,
  
  Kindly provide your website admin login credentials along with URL as a private reply and I will be checking for you.
  
  Thanks
- 3 years, 9 months ago thilina_jayakody
  Participant
  
  Expired
  I have the same issue. if i reload the site twice it will goes to endless loading screen. could you plz check it plz?
  
  This reply was modified 3 years, 9 months ago by thilina_jayakody.
  - 3 years, 9 months ago Akram
    Keymaster
    
    Hi,
    
    Have you tried by disabling pre loader ?
    
    Thanks

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