Service Box not HTML safe

- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 I am not able to add a line break with html to the description in a service box.
 
 When using the visual editor to edit the description for a service box, it ends up showing the text visible within a tag. (mytext)
 
 When editing in “text” mode, it does not and shows the text correctly readable. However, you can not add line breaks (neither or “enter”) in text mode, as these do not get interpreted as HTML tag and it just adds the text “ ” or nothing if pressing enter as line break.
 
 It looks like the description does not get added as html safe and therefore I am not able to add HTML tags by myself.
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 Some screenshots to showcase the issue:
 
 Visual Editor:
 
 Text Editor:
- 1 year, 6 months ago azam
 Keymaster
 
 Hi,
 Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
 Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.
 
 Thanks,
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 Hi,
 
 please just let me know how to fix this or provide an update for the theme.
 
 Regards
- 1 year, 6 months ago azam
 Keymaster
 Hi,
 Sir you need to create a new service box from widgets rather then using the imported one with the demo because there is a possibilty that it is not gets imported properly which is causing the problem.
 So, try to make a new one and if the problem still remains share your WP-info so we can look deeply into it.
 Thanks
 
 This reply was modified 1 year, 6 months ago by azam.
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 Hi,
 
 this does not fix it. I used a new “service box one” from widgets, manually entered my text in the visual editor and it is still displayed within a tag.
 
 Regards
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 This reply has been marked as private.
- 1 year, 6 months ago azam
 Keymaster
 
 This reply has been marked as private.
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 This reply has been marked as private.
- 1 year, 6 months ago azam
 Keymaster
 
 This reply has been marked as private.
- 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 This reply has been marked as private.
- 1 year, 6 months ago azam
 Keymaster
 
 This reply has been marked as private.
 - 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 This reply has been marked as private.
 - 1 year, 6 months ago azam
 Keymaster
 
 Hi,
 It is considered a best practice to avoid any 3rd party untrusted plugins as much as possible.
 Thanks
- 1 year, 6 months ago azam
 Keymaster
 
 hi,
 Kindly check and let me know.
 Thanks
 - 1 year, 6 months ago Relax
 Participant
 
 Expired
 
 Hi,
 
 looks good now. Was it a general bug in the theme?
 
 Thanks
 - 1 year, 6 months ago azam
 Keymaster
 
 This reply has been marked as private.

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