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I waited and waited but I can now clearly say that the support I’ve received as a paying customer is a DISASTER!
Not a single email I sent was answered. I posted two questions and no responses.
It clearly was a mistake to buy this theme. I think I’ll return it back to ThemeForest and leave a negative feedback.
Hello,
Sorry for the inconvenience and for the late response.
We have now responded at the other topics our have opened at the support forum.
We will respond you asap your emails.
We usually respond within 24 hours but in cases there many requests, the response may take up to 2-3 days.
We are doing our best to make our clients happy and respond asap to all the questions and improve our theme.
Please let us know you how can we help you. We will solve all your issues. After that, if you are happy with the customer support please change your rating at the themeforest and give us 5 stars.
Best regards!
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