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Adding Products to Cart Issue

woocommerce issues
    • 6 years, 11 months ago impressionsdesign
      Participant

      Expired

      Hello! Thank you for your theme. My site is rtrswag.com. Having some issues – it seems customers are having issues adding products to their cart, only certain colors though.

      They are unable to add a specific color to their cart, sometimes the color changes from when it was in their cart to displaying on their invoice.

      Also, it appears some products do not allow you to even select a size from a drop down. Things seem to work well in my WP Dashboard with Google Chrome, but not very well in Safari and Mozilla. Please help asap!!

      Issue in Safari

      Issue in Mozilla

      Products customers have noted having issues adding colors to their cart:

      (Customer selected white, only orange would add to her cart. In the cart, the actual color said True Royal) https://rtrswag.com/product/ride-crater-lake-sport-tek-long-sleeve/

      (Customer was only able to add Carolina Blue to cart) https://rtrswag.com/product/ride-crater-lake-sport-tek-cotton-touch/

    • 6 years, 11 months ago impressionsdesign
      Participant

      Expired

      This reply has been marked as private.
    • 6 years, 11 months ago Mirela
      Participant

      Hello,

      Please update theme and all included plugins first. You have a very old theme version. The latest theme version is 1.6.2 and Codeless Builder 1.4.6.
      Let us know if the situation persists after update.

      Best regards!

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