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Arrows on Galleries/Sliders broken

Topic Resolution: Resolved
#bygge #broken #elementor #elementorpro
    • 3 weeks, 6 days ago [email protected]
      Participant

      Expired

      We’re still having so many issues with the gallery functions on this theme. I need to get these fixed immediately.

      1. “Team” slider arrows jump up to top of page with # anchor link, but don’t operate left or right. We’ve had this fixed at least 4 times now, and it comes back. If you could provide me a solution, I can troubleshoot this on my own. This is obviously a recurring issue, and not something that can be permanently fixed. Example: https://gardner-construction.com/team/

      2. Other Galleries lose the left/right arrows altogether. When inspecting the element, it looks like the arrows are present, but invisible and not operational. Arrows appear fine when logged in, but when not logged in they are not visible. Examples in the top right of section under the header:

      Design, Planning & Pre-Construction

      New Construction

      Commercial Remodeling & Renovation

      Construction Consulting

    • 3 weeks, 6 days ago azam
      Keymaster
      This reply has been marked as private.
    • 3 weeks, 6 days ago [email protected]
      Participant

      Expired

      This reply has been marked as private.
    • 3 weeks, 4 days ago azam
      Keymaster
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    • 3 weeks, 4 days ago [email protected]
      Participant

      Expired

      This reply has been marked as private.
    • 3 weeks, 4 days ago azam
      Keymaster
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    • 3 weeks, 3 days ago [email protected]
      Participant

      Expired

      Doesn’t look like anything has changed other than there’s now an autoplay function on the Team slider. I dumped the cache and tried it in an incognito window and I’m still not seeing any changes.

      Team Slider arrow buttons still just jump to the top the of the page.
      Galleries at the top of each Services page still don’t have arrows visible/usable.

    • 3 weeks, 2 days ago azam
      Keymaster
      This reply has been marked as private.
    • 3 weeks, 2 days ago [email protected]
      Participant

      Expired

      I just spent an hour talking with GoDaddy to confirm that the only caching is the the server cache, which has been flushed multiple times. Neither fix requested seems to be live on the site.

      If you believe the fix has been implemented. Could you try in a fresh browser, not logged in? Because when logged in the Services galleries appear to work fine. But when not logged in, the left/right buttons are not visible.

    • 3 weeks, 1 day ago azam
      Keymaster
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    • 3 weeks, 1 day ago azam
      Keymaster
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    • 3 weeks, 1 day ago [email protected]
      Participant

      Expired

      This reply has been marked as private.
    • 3 weeks, 1 day ago azam
      Keymaster
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    • 3 weeks, 1 day ago [email protected]
      Participant

      Expired

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    • 3 weeks ago azam
      Keymaster
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    • 3 weeks ago [email protected]
      Participant

      Expired

      This reply has been marked as private.
    • 3 weeks ago azam
      Keymaster
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    • 3 weeks ago azam
      Keymaster
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    • 2 weeks, 4 days ago [email protected]
      Participant

      Expired

      Thank you for your patience, I was out of the office and didn’t get a chance to respond sooner. It looks like all the sliders are now functional. The SVG arrows for the services galleries are working and the Team slider is operational.

      However, is there an easy fix or at least a place where we could troubleshoot the Team slider issue? As I mentioned before, this is the 4th or 5th time we’ve needed you to jump in and fix this. I’m not sure why it keeps breaking, but is there something we can do on our end to prevent it breaking in the future or fix it ourselves without needing to bother you again?

      Thank you,

      Scott

    • 2 weeks, 3 days ago azam
      Keymaster
      This reply has been marked as private.
    • 2 weeks, 3 days ago [email protected]
      Participant

      Expired

      Thank you! I’m glad to hear this has been permanently fixed!

      Thank you for your help in this matter!

    • 2 weeks, 3 days ago azam
      Keymaster
      This reply has been marked as private.
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