Background

- 8 years, 5 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  On my home page there is a light grey background that appears under the slider. I can’t find a option to set this to white. Could you please tell me where to find it.
  
  Thanks,
  
  Phil
- 8 years, 5 months ago Mirela
  Participant
  Hello,
  
  Please add this code into your custom css box:
  
  .rev_slider_wrapper .fullwidthbanner-container { background-color: rgba(241, 237, 237, 0.92) !important; }
  
  Let us know.
  
  Best regards!
- 8 years, 5 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  The code you supplied didn’t work. I think this might be because you are giving me code that relates to the slider, and not the grey background which appears underneath the slider.
  
  Thanks,
  
  Phil
- 8 years, 5 months ago Mirela
  Participant
  
  Hello,
  
  No, this is for the background under the slider. Perhaps you have made some mistake pasting it. Please fill in the necessary information on your extra information fields of your profile data. So we can give it a closer look.
  
  Read this article for more information.
  
  Best regards!
- 8 years, 5 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  I’ve updated my profile. Not sure what my ftp URL is but I filled out the rest of the information.
  
  Please log into wordpress. I’ve pasted the CSS that you gave me and this didn’t make any difference.
  
  Thanks,
  
  Phil
- 8 years, 5 months ago Mirela
  Participant
  
  Hello,
  
  I don’t understand, i see the slider is fixed and there is no gray background under it. And i see from inspect elements that the custom css has been set.
  See screenshot. Where are you getting the gray background? Can you send a screenshot?
  Make sure to have cleaned cache and refreshed page.
  
  Best regards!
- 8 years, 5 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  When the web site is at mobile width a grey background appears under the slider. I want this to be white. Reduce the width of the web site and you will see this background.
  
  Thanks,
  
  Phil
- 8 years, 5 months ago Mirela
  Participant
  Hello,
  
  This is strange as neither by reducing the page, the gray background showed up. However, i added this code into your custom css box:
  
  @media (max-width: 979px){ .slider#slider-fullwidth { background: rgb(253, 253, 253) !important; border-bottom: none !important; min-height: 170px !important; } }
  
  This is supposed to remove the space below the slider but also turning it to white color.
  Please check the site now. Let us know.
  
  Best regards!
- 8 years, 5 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  This hasn’t worked. Log into my wordpress and go to the site visual. I’m looking at it on Firefox if that makes any difference.
  
  When you scale the width of the site down you will see a grey backing BEHIND the slider. Slowly scale the site from browser to mobile width on a desktop computer and you will see this background.
  
  How many attempts is this going to take? I need to get this site finished.
  
  Phil
- 8 years, 5 months ago Mirela
  Participant
  
  Hello,
  
  I have opened your site with all browsers i have available. Desktop and mobile (samsung s6 & iphone 6) device as well. There is not showing any gray background at all. See screenshot of the firefox browser scaled down: https://pho.to/AYsJb
  Can you send any screenshot of what you are seeing? I can’t do nothing else different then i have already done (changed the color and the slider height), especially when i don’t see the issue happening anywhere.
  
  Best regards!
- 8 years, 4 months ago PhilW
  Participant
  
  Expired
  
  Hi,
  
  I said slowly scale down on desktop! Slowly move the window of the preview from desktop size to mobile width. You will see a grey backing under the slider.
  
  I’m trying to add a screen shot of this but everytime I send the message it comes up with the error ‘your reply can’t be empty’. I’m dragging the image in from my desktop. How can I send you a screenshot? Is it possible that you can email me directly on [email protected] and I will send you a screen shot.
  
  Thanks,
  
  Phil
  
  <span style=”border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px ‘Helvetica Neue’,Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 170px; left: 20px;”>Save</span>
- 8 years, 4 months ago PhilW
  Participant
  
  Expired
  
  Four hours ago! This support needs to be faster
- 8 years, 4 months ago PhilW
  Participant
  
  Expired
  
  HELLO YOU NEED TO REPLY!!!!!! I WILL BE CONTACTING THEMEFOREST
- 8 years, 4 months ago PhilW
  Participant
  
  Expired
  
  Ok Envato have been contacted about your support on this issue, and others.
- 8 years, 4 months ago Mirela
  Participant
  
  Hello,
  
  Sorry for the late reply.
  We work from Monday to Friday, 9AM-5PM (UTC +1:00).(Please consider the time-zone differences too) The topics are answered according to their arrival time. The oldest first. So keeping replying to your topic will actually move it up and result in a later response time.
  Please note that while we always strive to answer your questions as soon as possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.
  
  If you want personal support, email us at [email protected] or [email protected]
  You will be in touch with the developers team directly thru these emails.
  
  Best regards!

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