Hi,
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

You can use Free image hosting Service for Uploading Screen shot.
e.g.
https://imgbb.com/
https://imgur.com/

or any other – just google it.

Upload to image / screen shot there and you will get unique url for an image.
Just Copy / Paste that url over here.

I am also having this issue…the theme updated and is only showing a black screen?

@kaylaiversen,
Kindly open your own tickets as we don’t reply on such tickets which are not belonging to you.

Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

Dear @Azam,
I have been facing the same problem. I bought the theme from Envato Elements and I have my license from Oct 11th.
I followed all installation process but I can not make it works properly.
After importing Dema Data I always get full black screen.
I do not have any clue for what has been happening.
I can provide my license information and also access to my machine to check if you can fix it.
Please. Try to help me out.
Best regards
Marcelo.

@Mayellow,
Kindly open your own tickets as we don’t reply on such tickets which are not belonging to you.
and
Please provide us with your website URL, wp-admin access, and FTP information (username and password)?
Kindly send this information using the “Set as private reply” option to ensure the security and privacy of your data.

Thanks,

Thanks,

@Mayellow,
I am closing this thread for you and lets talk only one location.

Thanks,