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I having problem with the starter site import.
Can you fix your ssl certificate or refund my money ?
Something went wrong while loading the site data. Please refresh the page and try again.
Hi! It seems there is a configuration issue with your server that’s causing the import to fail. Take a look at our troubleshooting guide to see if any of the proposed solutions work.
If none of the solutions in the guide work, please get in touch with us with the error code below, so we can help you fix this.
Error code: ti__ob_failed_fetch_catch
Error log: -
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Thank you for quick reply.
I don’t want to give my private data and hit you up each time i want to change starter-site. I am asking for refund if current system is not gonna fix.
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Hi @isefatuna
I have same issue and received no permanent fix. Can I ask how long have you had the same error?
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Hi Azam,
Please let me know when fix is done. I gotta work on the website tonight and sorry can’t give you any credentials.
If fix is gonna take more than a day. I am asking for refund because ssl certificate expires 1 month ago. It means this bug hasn’t fixed for 30days
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Hi Azam,
Issued On Friday, September 5, 2025 at 1:43:58 PM
Expires On Thursday, December 4, 2025 at 1:43:57 PMOld certificate is still active, and the starter import fails.
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