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Cannot register my license

licence register
    • 7 years, 11 months ago NicoMilano
      Participant

      Expired

      Hi,
      I bought the code yesterday via ThemeForest, received the email with my purchase code and downloaded the “Installable WordPress File only”, uploaded it to my WordPress (up-to-date) site, installed it, installed all required plugins and activated them, checked that all requirements are met (via System Status page). The home page tells me Theme version is 1.0.8.
      PHP Version is 5.6.31

      When I enter my mail and purchase code (without any white spaces) I get a java script alert “[Object object]” in Chrome and Firefox. Also tried to logout and login again. No success.

      What can I do? I started to use the theme anyway but just cannot register it.

      Thanks,
      Nico

    • 7 years, 11 months ago Mirela
      Participant

      Hello,

      Please make sure to have the latest theme version installed first. Download it from your Envato account. Let us know if the issue persists after this.

      Best regards!

    • 7 years, 11 months ago brightestspark
      Participant

      Expired

      I have the same issue and running v1.0.8 also (latest version)

      • This reply was modified 7 years, 11 months ago by brightestspark.
    • 7 years, 11 months ago Mirela
      Participant

      Hello,


      @brightestspark
      ,
      Please open a ticket and send us your license number in a private reply. So we can check.

      Best regards!

    • 7 years, 11 months ago patrick
      Participant

      Expired

      I’m having the same issue. Can you please help asap?

    • 7 years, 11 months ago Mirela
      Participant

      Hello,


      @patrick
      ,
      Please make sure to have all third party plugins deactivated first. Open a ticket and send us your license number in a private reply. So we can check.

      Best regards!

    • 7 years, 2 months ago Alexa
      Participant

      Expired

      This reply has been marked as private.
    • 7 years, 2 months ago Mirela
      Participant

      Hello,


      @Alexa
      ,
      Are you running your site under a secure connection? Please deactivate the https from the server settings, register theme and then activate it again.
      Let us know.

      Best regards!

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