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cannot update to new version

update
    • 7 years, 4 months ago Volya
      Participant

      Expired

      I have JuneVersion: 1.1.5 but would like to update and got the error: Update Failed: Download failed. Forbidden

      can you help me with this?

    • 7 years, 4 months ago Volya
      Participant

      Expired

      ignore it, updated via ftp

    • 7 years, 4 months ago Mirela
      Participant

      Hello,

      This is an issue related to the server used. Could have been some temporary server problem. Good to know that you managed to update it already.

      Best regards!

    • 7 years, 2 months ago Volya
      Participant

      Expired

      hi

      I still have an issue while updating to the new version via envato-market plugin. I got this error:

      Update Failed: Download failed. ForbiddenUpdate Failed: Download failed. Forbidden

    • 7 years, 2 months ago Medrit
      Participant

      Hello,

      Contact your host provider and make sure you have access rights so that the plugin can make the update.

      Let us know.
      Best regards!

    • 7 years, 2 months ago Volya
      Participant

      Expired

      why should I contact my host provider? it is problem with theme, plugins and WordPress.

      It would be great if you check updating issues on my website.

       

      thank you

    • 7 years, 2 months ago Mirela
      Participant

      Hello,

      Envato Market plugin gets the latest theme files from Envato and needs to access your wp-content/plugins folder in order to perform the update. There are no issues with it as it’s already been tested and used successfully from many users.
      You have a ‘Forbidden’ message. That’s why we suspect you may have access rights limitations regarding third party apps. The access rights on a plugin folder can be checked in your server’s side. If you can, you can check them yourself or ask your host provider to check it for you.

      Or you can keep on updating theme manually by replacing new updated theme files directly into wp-content/themes.

      Let us know.

      Best regards!

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