-
-
Hi, we recently purchased Specular via Theme Forest but whenever we install it on to WordPress it won’t install correctly or the plugins just produce HTTP 500 errors.
We’ve spoken to our hosting and they think it’s a problem with the theme and possible compatibility with the latest version of WordPress?
Can someone please help? We need to get the theme installed as soon as possible…
Cheers, Matt
-
Hello,
Please make sure you are installing the correct file. It could be a wrong path issue.
https://codeless.co/documentation/main.html#theme_installBest regards!
-
Hi Mirela,
I have installed the correct Zip file that we got from Theme Forest – I have checked this a couple of times but it’s definitely the right file.
The information you have sent is exactly what I’ve done.
Please advise.
Cheers, Matt
-
Hello,
If you followed the steps correctly, it should not be any problem. Please add some wp credentials in a private reply. So we can check.
Best regards!
-
-
-
Hello,
Yes, that’s the correct file. This seems to be a server issue. There is no reason for it not to install. Please send us some wp credentials in a private reply. We’ll try installing.
What demo do you want to use?PS: Support working time is Monday-Friday from 9:00am-17:00pm (UCT +1). We reply to tickets according to their arrival time. The oldest first. So if you keep replying to your own ticket, it will only delay our response by placing it on top of the list. Forum response time can take up to 36 hours.
Best regards!
-
-
Hello,
Please update the php version first. You have a warning message in your site: https://ibb.co/Czb06hk
Best regards!
-
-
-
You must be logged in to reply to this topic.