Can't load demo data - Codeless Support Center

- 3 years, 6 months ago tannerhelps
  Participant
  
  Expired
  The demo load completed but here’s the result on my site: https://imgur.com/a/F31usWb
  
  This is absolutely ridiculous. The entire site is trashed and I’ll have to deploy a backup to get it back to the way it was before I purchased this them (Livecast).
  
  Please respond to this quickly. I didn’t pay $69 for WordPress theme with “excellent support” to have a headache this big this soon.
  
  Thanks.
  
  This topic was modified 3 years, 6 months ago by tannerhelps.
  
  This topic was modified 3 years, 6 months ago by tannerhelps.
- 3 years, 5 months ago azam
  Keymaster
  
  Hi,
  Please share WP-Admin and FTP credentials(username, password) using the private reply.
  
  Thanks,
- 3 years, 5 months ago tannerhelps
  Participant
  
  Expired
  
  I’d just like a refund please. I’ve requested it through Envato. I cannot give you access to this site, and I am very disappointed that the theme does not perform as promised and that it seems not to be compatible with a clean install of WordPress at the version you claim to support. I will not leave a negative review, but please refund this purchase when you can. Thank you.
- 3 years, 5 months ago azam
  Keymaster
  
  This reply has been marked as private.
  - 3 years, 5 months ago tannerhelps
    Participant
    
    Expired
    
    I have moved on to another solution. Please refund.
    - 3 years, 5 months ago azam
      Keymaster
      
      This reply has been marked as private.
    - 3 years, 5 months ago tannerhelps
      Participant
      
      Expired
      
      Envato say you have not responded to the request for refund. They say I’ll need to open a dispute if you do not answer before end of day tomorrow. Please answer when you’re able. Thank you.
    - 3 years, 5 months ago azam
      Keymaster
      
      Hi,
      I’ve also send your issue to the concerned department. You’ll get your refund as soon as possible.
      
      Thanks,
    - 3 years, 5 months ago tannerhelps
      Participant
      
      Expired
      
      This is still pending a response. The link to the refund request on Envato is here. Please approve it ASAP. Thank you.
      
      https://themeforest.net/refund_requests/5cd44f24-63d3-4876-a5bc-a6780ee3bc92
    - 3 years, 5 months ago tannerhelps
      Participant
      
      Expired
      
      This refund has not yet been processed. If it is not processed by the end of the day I will open a dispute against you with Envato. I’m sorry, but this has taken far too long, it’s been more than 10-days.
    - 3 years, 5 months ago azam
      Keymaster
      
      Hi,
      We’ve again reminded the sales team. Hopefully, your request will be entertained within one or two days.
      
      Thanks,
- 3 years, 5 months ago azam
  Keymaster
  
  This reply has been marked as private.
- 3 years, 5 months ago nhamzic
  Participant
  
  Expired
  
  I have the same issue with demo content with the Remake on the wordpress.com platform, the content was partially imported, so the pages are incomplete, lots of broken images, missing elements, also the navigation does not work.
  
  I was able to successfully upload the same theme on the cPanel server, so there is probably an issue with wordpress.com, but unfortunately one of the requirements with this project is that the site must be hosted there, so can someone please advise?
  
  Thank you :)
- 3 years, 5 months ago azam
  Keymaster
  
  This reply has been marked as private.